Do clients understand their pets' at-home care?
If they're like many human medical patients, they don't.
When people are discharged from the emergency department, 78 percent don't fully understand their care and discharge instructions, according to a recent study by researchers at Northwestern University's Feinberg School of Medicine. What's more, 80 percent of these people weren't even aware they hadn't grasped the medical instructions.
At-home care represents perhaps the most important part of patients' recovery. If your clients are fuzzy on the post-treatment care they should provide their pets, it's likely the treatment will ultimately fail. Stellar client communication, especially during discharge visits, is key to ensuring that clients don't leave your practice the same way people leave the emergency room-confused. For a few suggestions for improving your team's client communications and discharge visits, check out the related links below.
