Confronting the emotional toll of negative reviews
The daily stress of working in the veterinary profession, plus client conflict, doesn't just put a strain on business, it leads to compassion fatigue.
Many veterinarians worry about how online critics might-or are-affecting their business, but those reviews can also take an emotional toll..
Negative reviews can contribute to a condition veterinarians are exceptionally prone to-and often suffer from in silence.
Certain situations can get heatedquick. Get them under control before a tough exchange turns into much more.
Turn negative reviews into positive opportunities.
It can be a delicate balance to guide passionate community cat caregivers to providing basic standard care.
Implement this action plan to deal with your volatile clients-and avoid any dangerous situations in the process.
Compassion fatigue and burnout are high in the veterinary profession. It's time to stand up and support one another.