Checklist: The rule of 20 (PDF)

Understanding pet owners’ perspectives and using effective communication are keys to success.

Discover effective communication strategies for veterinary practice management as experts share insights on enhancing team dynamics and client care.

REVAMP aims to share survey results at the 2026 Veterinary Meeting & Expo.

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager