Can you save this client? (Yes.)
Portia Stewart is a pun-loving editor who spends her days arguing the differences between cats and commas (commas are a pause at the end of a clause, while cats have the claws at the end of the paws). She is a minion to two cats and a dog.
Well, most of the time. With education. So put on your teaching caps and meet these clients where they are (so you can lead them where you need them to go).
When you're making tailored vaccination recommendations, giving customized nutrition advice and fighting the good fight with the latest data and protocols for parasite prevention, it's easy to get frustrated when clients don't follow through. Let's take a look at three different types of clients and decide-educate or fire?
Hint: Engage by saying, "I can tell you care a lot about Bella's heath. Thanks for sharing what you've learned. I'd like to share a few of my favorite websites for pet health information with you …" See more scripts to work with these clients here.
Hint: You can re-educate and redirect these clients with free client education forms here.
Hint: You can find firing advice here.