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BizQuiz: Would you be prepared if violence erupted at your veterinary practice?

July 23, 2013

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

We’ve all been there—sometimes you just need to vent. Seibert says not to argue with clients but say, “What can I do that can make you happy?” There may not be anything you can do but listen.

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