Dr. Betsy Charles graduated from Washington State Universitys College of Veterinary Medicine in 2003 and after an internship with an equine referral hospital, joined a performance horse practice as an associate veterinarian. After three years at the practice, she served as their Imaging Center Director for another three years. Dr. Charles completed a masters degree in Organizational Leadership in May 2009, where her thesis dealt with implementation of change efforts within organizations, specifically veterinary practice. She is the executive director of the Veterinary Leadership Institute.

	Your clients are hungry for information when their pets are sick. 

 speaker Betsy Charles, DVM, MA, believes you should be "as thorough as possible when discussing diagnostic test results, even if there's no 

there. For example, if all you've learned from a radiograph is that there is no foreign body contributing to the patient's presentation, instead of leaving it at "we didn't find anything," she says you should elaborate.

	"I would rather you say, 'This gave us really great information because we know that we can rule out some things,'" she says.

	This lets the pet owner know that more investigation is necessary and also reassures them that the diagnostic measure was worthwhile.

	Watch the video for more from Dr. Charles.

	At Fetch dvm360 conference, we're the support system you need. With every conference this year, we intend to nurture your mind (meaning quality CE for days) while also encouraging you to take stock of your physical and emotional health. 

Expert Interviews

Associates

Imaging

Let veterinary clients know that "we didn't find anything" can be a good report.

Avoid this radiography communication mistake