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Mary Ann Vande Linde, DVM

Dr. Mary Ann Vande Linde is a nationally recognized veterinary consultant and educator with VMC Inc., specializing in the areas of preventive care and client communications. She travels internationally, teaching at veterinary colleges, technician schools, and veterinary conferences, and she has been featured on radio and television. A graduate of the University of Georgia?s College of Veterinary Medicine and a former private practitioner, Dr. Vande Linde lives in Atlanta with her beautiful cat, Hannah.

Articles

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Get your priorities straight

Q When the phone is ringing, there's a client to be checked out, and a technician has a question, how do I prioritize?

The right questions to ask clients

These three types of questions help you start the discussion-and keep it going.

Map the path to better care

When you, your team, and your clients are reading from the same set of directions, you make it to your end goal-better pet care-with fewer detours.

What's in it for me?

If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.

The boss won't fire

The doctor won't fire a problem employee. What can I do?

Help! We need more help

How do I convince the doctor that we're understaffed?

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