Whether you answer the phone twice a day or twice a minute, these tips will help you handle a range of calls with finesse and keep conflict with clients to a minimum.
Lori Roke Stine
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Lori Rike Stine is a freelance writer based in Lehighton, Pa.
Articles by Lori Roke Stine
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Hone your phone skillsPublished: August 1st 2005 | Updated:
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