'When Our Dog Died, We Never Heard from the Vet Again'

Sandra Grossman, PhD, owner of PetLoss Partners and Compassionate Practice Consulting, talks about a few simple things you should do for your client when their pet passes away.

First and foremost, follow up is huge. You should be calling the client within a week of their pet passing away to see how they're coping. Also, make sure you're providing pet parents with the information and resources they need. If you aren't available to answer their questions, make sure to give them access to someone they can reach out to.