Laura Muller, LVT, nursing manager at Cherry Hill Animal Hospital in Cherry Hill, New Jersey, gives an overview of what Fear Free means for veterinarians and their patients.
Laura Muller, LVT, nursing manager at Cherry Hill Animal Hospital, gives an overview of what Fear Free means for veterinarians and their patients.
Interview Transcript (slightly modified for readability)
"Fear Free is just a combination of using techniques that are low-stress on our patients. The more calm our patients are, the better it is for us to do our job—not only in a patient-friendly way, but in a client-friendly way.
Our clients bring pets in because they care about them. They want us to deliver that same amount of care to their pets in a calm, easy-to-digest way. So, what I like to do is tell people at their confirmation that we're all about bribery. We want their pet's appointment to be the best it can be. If [their pet] really likes treats, bring their favorite cookies, if they really like a squeaky toy, bring that with them—anything to make that process easier for that pet and, of course, as low stress as possible at all times."