What Does the Pet Traffic Controller Do?

Multi-doctor, high-paced veterinary practices may want to add a pet traffic controller to their veterinary team. Tracy Dowdy, CVPM, managing director of MRG Consulting and founder of the Relationship Centered Practice Academy, talks about the role of the pet traffic controller.

The pet traffic controller is an individual who understands all the inner workings of the veterinary practice, navigates the workflow so the practice is working as efficiently as possible and ensures that everyone stays on time.