Video: Why 99.9% is not good enough for your team's performance

Article

Providing top notch treatment to all clients at all times may be difficult, but it's essential.

If the staff at your veterinary practice gives it their all most of the time, that's good enough, right? Brian Conrad, CVPM, says no. Click on the video to find out why.

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Jeffery N. Bryan, DVM, PhD, MS, DACVIM
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