Video: Overcome the practice manager's biggest challenge


It's difficult to please everyone all the time. But there are measures that can be taken in pursuit of that goal.

A veterinary practice manager's duties might be divided into two realms: Supervising measurable numbers like cash flow and keeping track of the immeasurable like people's happiness. The latter makes up the treacherous waters of what Brian Conrad, CVPM, describes as the Bermuda Triangle of management.

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