The Importance of Client Communication

July 1, 2017

Wendy Hauser, DVM, assistant vice president of veterinary relations for Crum + Forster Pet Insurance Group, says client communication has always been and is still one of the most important skills for veterinarians.

Wendy Hauser, DVM, assistant vice president of veterinary relations for Crum + Forster Pet Insurance Group, says client communication has always been and is still one of the most important skills for veterinarians. There has been better awareness around effective client and team communication, though. While client communication has been presented as a soft skill, she says it is an essential clinical skill for veterinarians to possess.