Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
|Articles|July 6, 2011
A team-wide approach to dentistry
Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.
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Communication of services can come from all parts of the clinic, says Mary Berg, RVT, RLATG, VTS (dentistry). Presenting a singular, staff-wide message on dentistry will reinforce its importance and increase compliance—as well as revenue—in your practice.
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The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
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dvm360's Australian correspondent Phil Tucak, BSc, BVMS, reports on the success of the new membership model at the Australian Veterinary Association, and reforms to the veterinary regulatory framework in New South Wales.
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