Stay Connected With Clients to Avoid Litigation

There are situations where mediation is sometimes the best first step for a veterinarian dealing with a legal issue, says Debra Vey Voda-Hamilton, Esq, principal at Hamilton Law & Mediation, but sometimes mediation just doesn't work. That's where litigation and your malpractice defense attorney comes in.

Likely, your veterinary client is dissatisfied because they don't feel like they are being heard, she says. That's why it's always in your best interest to stay connected with clients so if they do leave your practice angry, you know to call them and inquire about the situation. Ask the client how their visit was at your practice and just let them talk. You can then apologize and change the situation.