Banner - Fetch Kansas City 2026

Subscribe

News
Programs
Fetch
Continuing Education
Media
Webinars
Business
Publications
Partners
Awards
Shop
Subscribe
Job Board

|Articles|April 4, 2007

A resource for your team from Firstline -- 7 tips to answer clients' recall questions

Your team shoulders a big chunk of the job when it comes to communicating with clients. This advice from Firstline helps prepare them to answer clients' tough questions in a crisis.

Newsletter

From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.

Related Content

Mars recalls Pedigree dog food after allegedly diverted product reaches consumers amid foreign material risk

ByAbi Bautista-Alejandre, Assistant Editor

July 6th 2026

Weekly Vet Report: Cat-to-human bird flu transmission, a new injectable for itchy dogs, and a major pet food recall

ByAbi Bautista-Alejandre, Assistant Editor

May 29th 2026

Photo: LIGHTFIELD STUDIOS/Adobe Stock

Raw dog food recall grows to more than 180 lots amid contamination concerns and reported illnesses

ByAbi Bautista-Alejandre, Assistant Editor

May 28th 2026

Sheila/Adobe Stock

Weekly Vet Report: A first for canine Chiari-like malformation, pseudorabies returns to US commercial swine, & more

ByAbi Bautista-Alejandre, Assistant Editor

May 15th 2026

Image courtesy of Albright’s Raw Pet Food and FDA

Raw chicken dog food voluntarily recalled over Salmonella risk

ByAbi Bautista-Alejandre, Assistant Editor

May 11th 2026

Latest CME

Clinical Empathy: The Exam Room Skill That Can Transform Your Team

On-Demand Webinar

Clinical Empathy: The Exam Room Skill That Can Transform Your Team

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

All things allergies! From nose to tail and ear to paw..

On-Demand Webinar

All things allergies! From nose to tail and ear to paw..

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape

On-Demand Webinar

Maximize the Value of Your Multi-DVM Practice in Today's Selling Landscape

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot

On-Demand Webinar

Treating Diabetes in Dogs and Cats: How to Get Started on the Right Foot

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Chronic Pain Management: Looking beyond NSAIDs

On-Demand Webinar

Chronic Pain Management: Looking beyond NSAIDs

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies

On-Demand Webinar

Ultra-Easy Ultrasound: Handheld Diagnostic Imaging for Picture-Perfect Outcomes - Case Studies

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

4 Hidden Financial Problems Veterinarians CAN Find & Solve

On-Demand Webinar

4 Hidden Financial Problems Veterinarians CAN Find & Solve

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Effective Cardiac Auscultation: What are You Hearing?

On-Demand Webinar

Effective Cardiac Auscultation: What are You Hearing?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Is Premises Flea and Tick Control Still Needed?

On-Demand Webinar

Is Premises Flea and Tick Control Still Needed?

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis

On-Demand Webinar

Do You Know JAK? How Janus Kinase Inhibitors Work and how They have been Game Changers for the Treatment of Canine Atopic Dermatitis

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Early Diagnosis, Staging, and Management of CKD

On-Demand Webinar

Early Diagnosis, Staging, and Management of CKD

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Perfect Timing: protecting dogs from tick-borne infections

On-Demand Webinar

Perfect Timing: protecting dogs from tick-borne infections

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Modulating Immunity: Mushrooms, Oats, and Colostrum

On-Demand Webinar

Modulating Immunity: Mushrooms, Oats, and Colostrum

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice

On-Demand Webinar

5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Mastering Atopic Dermatitis: Multimodal Management for Holistic Control

On-Demand Webinar

Mastering Atopic Dermatitis: Multimodal Management for Holistic Control

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Strategically Planning How to Set Up Your Finances for a Banner Year

On-Demand Webinar

Strategically Planning How to Set Up Your Finances for a Banner Year

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Save More Teeth with ReGum Vet

On-Demand Webinar

Save More Teeth with ReGum Vet

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Demystifying Fiber: How to Approach Fiber-Responsive Diarrhea in Dogs and Cats

On-Demand Webinar

Demystifying Fiber: How to Approach Fiber-Responsive Diarrhea in Dogs and Cats

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Flex Your Veterinary Skills: Mastering Joint Health with Flexadin

On-Demand Webinar

Flex Your Veterinary Skills: Mastering Joint Health with Flexadin

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Creating a Calmer Clinic

On-Demand Webinar

Creating a Calmer Clinic

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Managing Canine Atopic Dermatitis in 2024

On-Demand Webinar

Managing Canine Atopic Dermatitis in 2024

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Veterinary Professional Liability- Common Claim Drivers

Veterinary Professional Liability- Common Claim Drivers

0.25 Credit Hour / Veterinarians & Veterinary Technicians

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4

On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 1 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4

On-Demand Webinar

How to Become a STELFONTA® (tigilanol tiglate injection) SUPERSTAR: Part 2 of 4

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Advances in Feline Perioperative Pain Management

On-Demand Webinar

Advances in Feline Perioperative Pain Management

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Photochemical Laser Therapies and Case Studies

On-Demand Webinar

Photochemical Laser Therapies and Case Studies

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient

On-Demand Webinar

Old Dogs, Fat Cats: Perioperative Pain Management in the Geriatric and Obese Patient

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

2024 AHS Canine Guidelines Update

On-Demand Webinar

2024 AHS Canine Guidelines Update

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention

On-Demand Webinar

Chat FecalGPT? Using AI for Revolutionary Parasite Diagnostics and Prevention

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness

On-Demand Webinar

Paws and Reflect: Transforming Pet Health with Nutrition for Obesity, GI, and Urinary Tract Wellness

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams

On-Demand Webinar

Safety Shows Respect: OSHA compliance as a way to boost morale and bond teams

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

The Heart of the Matter: Managing complex congestive heart failure

On-Demand Webinar

The Heart of the Matter: Managing complex congestive heart failure

1.0CE Credit Hour / Veterinarians & Veterinary Technicians

Four Tactics That Make Financial Failure Virtually Impossible

On-Demand Webinar

Four Tactics That Make Financial Failure Virtually Impossible

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Cobalamin Status in Patients With Chronic GI Disease and Management

On-Demand Webinar

Cobalamin Status in Patients With Chronic GI Disease and Management

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!

On-Demand Webinar

Why 2+DVM Practices Are at Risk Today: Myths Guide Many Decisions...Not FACTS!

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations

On-Demand Webinar

Chronic Disease Management in Practice: Enhancing Care Through Personalized Recommendations

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career

On-Demand Webinar

Make or Break: How the Right Mentorship Program Can Define Your Veterinary Career

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?

On-Demand Webinar

Can I help my client’s Cruciate Ligament-Deficient dog when TPLO/TTA isn’t an option?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines

The Role of JAK Inhibitors in Treating Pruritus Associated with Allergic and Atopic Dermatitis in Canines

0.25 Credit Hour / Veterinarians & Veterinary Technicians

That’s not my job!: Practical solutions for workplace toxicity

On-Demand Webinar

That’s not my job!: Practical solutions for workplace toxicity

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Puppy Socialization or Infectious Disease Prevention – Can’t We Have Both??

On-Demand Webinar

Puppy Socialization or Infectious Disease Prevention – Can’t We Have Both??

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

From Diagnosis to Lifelong Care: Advancing Feline Chronic Kidney Disease Management

On-Demand Webinar

From Diagnosis to Lifelong Care: Advancing Feline Chronic Kidney Disease Management

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Suture Basics and Applications

On-Demand Webinar

Suture Basics and Applications

0.5 CE Credit Hour / Veterinarians & Veterinary Technicians

Senior Renal Care/CKD: Early Diagnosis and Slowing Progression with a Multimodal Approach

On-Demand Webinar

Senior Renal Care/CKD: Early Diagnosis and Slowing Progression with a Multimodal Approach

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Save More Teeth with ReGum Vet Podcast

Save More Teeth with ReGum Vet Podcast

.25 CE Credit Hour / Veterinarians & Veterinary Technicians

A Modern Approach to Canine Atopic Dermatitis: is there a better way?

On-Demand Webinar

A Modern Approach to Canine Atopic Dermatitis: is there a better way?

1.0 CE Credit Hour / Veterinarians & Veterinary Technicians

Trending on dvm360

Tornado (the dog) touches down at the emergency department

Q&A with an emergency veterinarian on critical care and common ER misconceptions

Every 30 extra minutes under anesthesia raises complication risk in brachycephalic patients, underscoring the importance of peri-anesthetic management

When veterinary partnerships work (and when they don’t)

Paws and profits: VetEvolve names first chief veterinary officer, NVA appoints two board members, and more updates