Receptionists: Use your power and fix this phone mistake

Article

The client's mood is in your hands.Even the best receptionists can let the weight of the day affect their tone on the phone. Karyn Gavzer, MBA, CVPM, describes how to take the power back and keep the message intact.

Even the best receptionists can let the weight of the day affect their tone on the phone. Karyn Gavzer, MBA, CVPM, describes how to take the power back and keep the message intact.

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Jeffery N. Bryan, DVM, PhD, MS, DACVIM
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