People Problems Are System Problems

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In this on-demand AVMA course by Dr. Carin Smith, learn how to improve work systems and thus improve interpersonal communication. (1 CE credit)

People problems aren't always about people. Work processes and systems have a profound effect on interpersonal relationships. Sometimes the source of a problem is the “system”--including fuzzy job descriptions, inadequate performance reviews, or lack of accountability. Learn how to improve work systems and thus improve interpersonal communication. (1 CE credit)

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