A new NorthStar for clients

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

Michael Shirley, chief empowerment officer at Family Pet Health, shares tips on hosting effective and engaging team meetings.

Here are some employee appreciation strategies that work

Learn how effective training through skill stacking can ensure balanced workloads for trainers and trainees, fostering a positive onboarding experience, and long-term success for new hires.

These professionals are working to promote the profession, provide service to their communities, and make a difference in the lives of patients and clients

The week-long celebration honors the hard work and dedication of practice management professionals