How technology can up your client retention game
During an interview with dvm360®, Jason Wernli, president at AllyDVM, shared the challenges with client retention and how technology can alleviate some of the burden.
In an interview with dvm360®, Jason Wernli, president at AllyDVM, explained how a practice's client retention plans tend to get deprioritized in favor of more urgent matters. He suggested that technology could carry some of the workload in a win-win for all parties.
View the video below for the entire discussion. The following is a partial transcript.
Jason Wernli, president at AllyDVM: Given our circumstances right now, there's a massive shortage when it comes to staff members at the animal hospital. People really struggle finding receptionists, finding technicians, finding doctors. Without technology, the sole responsibility for reminding people to come back in with their pets when they're due, for example, lies on these human beings. When we're short staffed, these are the things...hospitals are missing.