How to talk less and listen more

December 14, 2019
Dave Nicol, BVMS, Cert. Mgmt MRCVS
Dave Nicol, BVMS, Cert. Mgmt MRCVS

Nicol is a graduate of Glasgow University Veterinary School in Scotland. He initially set out with plans to become a surgeon, but almost immediately was drawn into general practice by the interaction with pet owners and the problem-solving opportunities that cropped up each day. Initially, this meant finding and fixing animal problems, but quickly it became clear that there were plenty of problems with how practices worked as well.

Stay connected with your veterinary clients by working on your listening skills. Veterinary practice management specialist Dave Nicol shares a few techniques you can implement in your practice to help strengthen your listening skills.

Are you taking time to listen to your clients, or are you rushing them along so you can move on to the next appointment? According to veterinary practice management consultant Dave Nicol, BVMS, Cert. Mgmt MRCVS-a Fetch dvm360 speaker-listening is the one of the most fundamental needs we have as human beings. Mastering good listening can help deepen your bond with clients, Dr. Nicol says.

“Listening is one of the most important skills for us to learn as practitioners,” Dr. Nicol explains in the video below. “The problem is, no one cares how much you know until they know how much you care.”

So what can you do now to improve your listening? Start by asking the right questions and then listen long enough for the answer, say Dr. Nicol.

“Lots of vets when they get told something that's going on with a pet, they don't listen for long enough, they don't then dig deeper into the ... problem,” he explains. “When you do that, you are missing out on the opportunity to deepen the relationship.”

Watch the video below for more ways to become a better listener.