How Should You Set Up Pet Health Insurance Payments?

April 23, 2018

You can set up pet health insurance payments in two different ways in your veterinary practice.

You can set up pet health insurance payments in two different ways in your veterinary practice. Wendy Hauser, DVM, assistant vice president of veterinary relations for Crum + Forster Pet Insurance Group, talks about the benefits and drawbacks of both.

Some veterinary hospitals have clients pay a percentage — or co-pay — of their bill, while other hospitals choose to collect all the money up front. One cautionary Dr. Hauser has with creating a co-pay system in your practice is that you're cultivating the expectation that partial payments are OK. She says she isn't sure if that's a great expectation to set in your clients. So, think carefully about how you decide to arrange your payments, Dr. Hauser warns.