News|Articles|January 27, 2012

How to manage your team members' emotional outbursts

Dealing with the emotions of others starts with handling your own.

No matter how professional your staff, there will inevitably be times when emotions surface in a negative way. Veterinary hospital administrator Marianne Mallonee says that although you can't change other people, you can lead by example when it comes to managing emotions.

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How to manage your team members' emotional outbursts

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