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News|Articles|January 27, 2012

How to manage your team members' emotional outbursts

Dealing with the emotions of others starts with handling your own.

No matter how professional your staff, there will inevitably be times when emotions surface in a negative way. Veterinary hospital administrator Marianne Mallonee says that although you can't change other people, you can lead by example when it comes to managing emotions.

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Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
Caroline Cox, LSW, MSW, and Erika Krick, VMD, DACVIM (Oncology), discuss the role of veterinary social workers in supporting clients, communicating with veterinary teams, and helping practices address the human side of veterinary care in this Q&A from an interview at the 2026 Fetch National Harbor Veterinary Conference.
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