|Articles|May 1, 2012

Handle difficult clients with "deep acting"

Use this technique to smooth out conversations with troublesome clients.

From CVC Washington D.C., Veterinary Economics and Firstline Editor Brendan Howard reports a tip from Dr. Andy Roark. In his lecture, Dr. Roark described how to handle clients with whom you've had past problems through what's known as "deep acting." Brendan explains.

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Handle difficult clients with "deep acting"

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