The evolving veterinary reception area
Vicki Pollard, CVT, AIA
Vicki Pollard is a certified veterinary technician and veterinary architect at Animal Arts in Boulder, Colorado. She also speaks at the Veterinary Economics Hospital Design Conference.
Flex that space for the benefit of clinic and clients.
Chances are that no matter the size or layout of your veterinary hospital, space is still at a premium. It may be tempting to chisel away at (or eliminate completely) areas that don't translate clearly to revenue, such as the reception area.
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However, HospitalDesign360 speaker Vicki Pollard, CVT, AIA, says this space serves a necessary function. As an alternative to axing the area altogether, Pollard suggests reimagining reception: Replace that stereotypical space-eating desk with a small kiosk, for example.
"Instead of thinking of it as cutting out reception, think of it as your waiting room being a more flexible environment for your clients," she says.
Watch the video for more.
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