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This episode of The Five comes to you from CVC Kansas City and features expert advice about how to implement fear-free tactics in your practice. Also, Shawn McVey, MA, MSW, talks about how to deal with clients who complain about costs.Plus, Stephen Divers, BVetMed, DACZM, gives a diagnostic tip for practitioners seeing exotic animals. Your host is dvm360 News Channel Director Kristi Reimer.