
Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.
Dealing with the variety of personalities that flow through your veterinary clinic can be challenging. But Dr. Dave Nicol tells Firstline Editor Kerry Hillard Johnson that avoiding troublesome encounters only lets the bad vibes fester.



