Closed-door policy
Make sure clients leave with their hands full.
Team members at North Liberty Pet Clinic in North Liberty, Iowa, vow that every client will walk out the door with more than just a receipt. That extra something might be a physical report card, a written recommendation, or a handout about their pets' conditions, Dr. Beth Shannon says. "And every piece of paper that leaves our practice has our practice name and Web site on it," she says. "It's not only great client communication, but great advertising, too."
Veterinary Heroes: Patricia Kennedy Arrington, DVM, CVFP
December 1st 2024As a leader in 24-hour veterinary care and a champion for women in the field, Patricia Kennedy Arrington, DVM, CVFP, has dedicated her 50-year career to transforming veterinary medicine and inspiring future practitioners.
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