• DVM360_Conference_Charlotte,NC_banner
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Conference Coverage
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Digital Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Pharmacy
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Listing
Conference Proceedings
Resources
CBD in Pets
CE Requirements by State
Contests
Veterinary Heroes
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

BizQuiz: Working with overeager horse owners (Answer 6A)

November 2, 2011

This is answer 6A in "BizQuiz: Working with overeager horse owners."

6A. Wrong. If a client isn't doing what's best for his or her horse, in your best medical opinion, it's time to let him or her go.

Most client-veterinarian relationships don't reach this point, but if you clearly aren't meeting a client's expectations and he or she isn't meeting yours, it's time to end your relationship. Refer the client to another veterinarian in your practice, if possible, or in the community.

Sometimes the choice to dismiss a client becomes a moral and ethical issue, when a client's demands for drugs or treatment don't meet your medical standard. Document all conversations with your client in the record so you can show exactly what happened. If you decide to dissolve your relationship, send the client a letter stating that you'll no longer provide medical care for his or her horse, the client should find another veterinarian, and you'll provide records upon request.

Most information-hunting clients mean well, though they may require more attention than the average client. The key is to take them in stride. Many are good clients and horse owners who need some direction. Look at their enthusiasm as an opportunity to work together.

CONCLUSION

Advertisement

You'll only stifle dialogue if you become defensive with the client who brings in a foot-tall stack of Internet printouts on his or her horse's condition. To foster trust, let clients know you appreciate their efforts, and steer them to reputable sources for their information fix.

Back to question

 

Return to beginning of the quiz ...

Related Content:

Equine MedicineEquineClinical
3 Must-reads for National Poison Prevention Week
3 Must-reads for National Poison Prevention Week
Dr Natalie Marks to lecture on diabetes management with Dr Adam Christman
Dr Natalie Marks to lecture on diabetes management with Dr Adam Christman
3 concerns with homemade diets for pets
3 concerns with homemade diets for pets

Advertisement

Latest News

Xylazine moves from the stables to the streets

DEA reports widespread threat of fentanyl mixed with xylazine

3 Must-reads for National Poison Prevention Week

UC Davis study on eye diseases in kittens

View More Latest News
Advertisement