2008 Hospital of the Year: Staff lounge, lockers, mailboxes

Scripts for confident client conversations

New leadership moves, recognition, and achievement.

Big business has tilted the balance in the American veterinary industry, as resources and economies of scale turn corporate chains into powerful foes for hospitals set on remaining independent.

A new study found 83.7% of veterinary professionals now use artificial intelligence, with practices that have a clear strategy, governance, and redesigned workflows reporting the biggest boost in business outcomes.

In an interview with dvm360 at the 2026 Fetch National Harbor Veterinary Conference, a veterinary oncologist and a veterinary social worker explained how the role supports owners and staff through a difficult patient diagnosis, treatment, and end-of-life care.