2007 article index: Practice management Q&A

Jan., p. 14:

Managing accounts receivable;

Putting out PR fires;

Sick time for an associate;

Are marketing efforts effective?

Feb., p. 15:

Being available for weekend work;

Creating effective employee manuals;

Doctor-client dating;

Employee discount dilemma;

Finding files;

Types of relief veterinarians

March, p. 15:

Budgeting for retirement;

Client care coordinator vs. receptionist;

Where's my vacation?;

Gaining acceptance as a new associate;

Don't be too quick to write off lunch;

Promote, attract, retain

April, p. 10:

Dealing with a superstar diva;

Battling retirement foes;

Internet phone service

May, p. 12:

Retire right: evaluating your plan;

Make a good impression;

Meet and greet referring doctors;

Lost and found equipment;

Fair production means proper invoicing

June, p. 14:

Balancing benefit discounts;

Pass on emergencies;

Determining practice manager and owner duties

July, p. 16:

Overcoming communication problems after a shift change;

Marketing emergency facilities;

Sept., p. 10:

Rewarding longevity;

Start the presses;

Team members avoiding work

Oct., p. 16:

Employees abusing sick days;

Discontinuing discounts

Nov., p. 12:

What to pay an associate who's certified in acupuncture;

Investing in stocks

Dec., p. 8:

Make the most of the media;

Compensation at a walk-in clinic;

When the owner's not buying new equipment;

Communicating with referring doctors