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Tools for tackling client complaints
Cutting down on complaints can start with your clinic's communication skills
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Speaking the language of honeybees
This week's episode emphasizes the crucial role of effective communication and teamwork in addressing staffing shortages and burnout within the industry
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Preparing your team for patient emergencies: How it takes a team to triage effectively and efficiently
The important questions that teams can use to identify incoming potential emergency cases, ways to classify the different types of emergencies you will encounter, and how to be best prepared are addressed.
Training plans – activity stacking that doesn’t involve the kitchen sink
Learn how effective training through skill stacking can ensure balanced workloads for trainers and trainees, fostering a positive onboarding experience, and long-term success for new hires.
Health-related quality of life assessment tool for cats with hyperthyroidism
This new questionnaire was tested for validation of effectiveness in determining quality-of-life measures for this endocrine disease
The Dilemma: Practice builders
A veterinarian offers suggestions for growing an animal clinic and better serving the community.