Sweating the tough stuff: managing difficult staff and appraisals (Proceedings)

Who should come to this session?

     • Managers

     • Owners

     • Senior vets/nurses/technicians with direct reports

     • All staff who want to learn about leading teams.

Part 1: Dealing with difficult people

Is there such a thing as a bad employee? Or are these issues just down to bad management?

Dealing with difficult personality types: we will cover

     • Bulls & bullies

     • Cry babies

     • Whiners

     • The parasites - suck the life out of you

     • Sick note

     • Run-lates

     • Chronic poor-doers.

     • Massive ego'd overperformers

Part 2. Running effective appraisals (or not?)

     • Why do we do appraisals?

     • Why you should almost certainly stop doing appraisals right now!

     • The alternative

          o Ongoing coaching/mentoring

          o Goal setting and objectives (remember those from earlier?)

          o Ongoing review and feedback.

Final destination

You will take away some strategies for dealing with difficult people and your life as a manager will become a little less stressful.