4 strategies to improve compliance

Denise TumblinHere are some tips from Denise Tumblin, CPA, president of Wutchiett Tumblin and Associates in Columbus, Ohio, and a Veterinary Economics Editorial Advisory Board member:

1. Create staff awareness. Communicate the importance of your practice's standards of care so that the team will focus on them. Provide training so your staff knows what the standards mean, and keep everyone up to date about the compliance goals and results.

2. Set targets. Pinpoint the services and treatments you provide most often, and then zero in on these compliance numbers. Set goals for the compliance rates you'd like to achieve, and monitor the results regularly.

3. Use your technology. Your practice management software vendor can help you and your team learn to track your compliance numbers.

4. Tweak your reminders. Remind clients about important services their pets need. Find out how clients prefer to receive their reminders: mail, e-mail, or a phone call. Track the results.