Kyle Palmer, CVT
Kyle Palmer, CVT, is a Firstline Editorial Advisory Board member and a practice manager at Silver Creek Animal Clinic in Silverton, Ore. Please send your questions or comments to [email protected]
DVM360 MAGAZINE - Jun 08, 2017
Oh that's right. You don't have a helicopter. But there is someone who could chop away at your duties and increase efficiency—a midlevel practitioner. Is it time to consider an answer out of human healthcare's playbook?
DVM360 MAGAZINE - Apr 24, 2017
When it comes to equine scheduling in an equine/small animal hospital, be the hero your equine veterinarians need.
FIRSTLINE - Apr 18, 2017
I didn't believe a lower stress approach could make a difference in our veterinary practice … until CVC made a convert of our assistant manager. Here's what we've learned in the process (and how my skepticism has turned to genuine appreciation).
DVM360 MAGAZINE - Feb 22, 2017
Horses: They’re not big dogs or skinny cows. So state veterinary practice acts need to set separate regulations to guide who can offer medical care for equines—and how.
FIRSTLINE - Feb 14, 2017
Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.
DVM360 MAGAZINE - Dec 28, 2016
The basics of practice protocols to ensure your equine veterinary practice's prepurchase exams are above board, legally wise and profitable.
DVM360 MAGAZINE - Oct 11, 2016
Once upon a time, equine practitioners were willing to do their after-hours work solo. A new generation of fantastic doctors wants to do things a different way.
DVM360 MAGAZINE - Aug 03, 2016
How practice managers and owners can make sure their newest doctor is a success.
FIRSTLINE - Jul 19, 2016
The proper training makes a world of difference when it comes to decelerating a tense situation.
FIRSTLINE - Jun 21, 2016
When our veterinary hospital has an opening, job applicants flood in. They can’t seem to resist our website and our social media pages that show off (honestly) our support of local community, care for patients and teamwork.
FIRSTLINE - Apr 26, 2016
Do you feel it? The age of client service is here, and it's here to stay. Here are the six steps this veterinary practice took that led to a record-breaking year.
FIRSTLINE - Apr 26, 2016
The goal: To create a place where families could have the quiet and privacy needed to say goodbye, a place where a patient can relax and be open to the benefits of alternative treatment or a place where a client can wait while the pet undergoes a critical procedure.
FIRSTLINE - Sep 14, 2015
Are your veterinary clients on the fast track to bad and misleading pet care information? It’s time to cancel their one-way ticket to confusion and potentially harmful home remedies and create a main line to the facts.
FIRSTLINE - Jun 10, 2015
Are you a misunderstood member of the youth culture or a frustrated manager? Learn how to work together in harmony. (Hint: Millennials want more than a paycheck.)