Gary I. Glassman, CPA, is a member of the Veterinary Economics Editorial Advisory Board who has worked exclusively with veterinarians for more than 20 years. He specializes in accounting, tax planning, and practice transitions and is a partner with Burzenski and Co. P.C. in East Haven, Conn.
It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.