Building a Superior Client Service Team

This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine. Along with fundamental receptionist skills, medical terminology and basic medical topics such as fecals, vaccines, spays and neuters, and heartworm and flea/tick prevention will also be discussed. In addition to assisting the receptionist position, this course can be helpful to other veterinary clinic staff by illuminating the set duties and desired qualities of the receptionist staff members.

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