Beyond Clinical Skills: How to Deal With Difficult Clients

Beyond Clinical Skills: How to Deal With Difficult Clients

Jul 23, 2010
By dvm360.com staff

Communicating with clients and co-workers is not always easy. This self-directed, one-CE-credit module can help by offering ways to identify, and deal appropriately with, verbal attacks. This course covers different modes of communication and suggestions to improve your own communication skills, regardless of the situation.

Instructors:
Lori Kogan, Lori.Kogan@colostate.edu

Dr. Kogan, a licensed psychologist is an assistant professor of Clinical Sciences in the College of Veterinary Medicine and Biomedical Sciences and the College Outcomes Assessment Coordinator. She is also an affiliate staff member of the University Counseling Center and the Psychological Counselor for veterinary students. She holds an M.S. degree in Experimental Psychology and a Ph.D. in Counseling Psychology. Her areas of research include outcomes assessment and the human-animal bond.

To learn or to register, click here.