Finance
Why is your veterinary clinic giving up pharma sales?
August 2nd 2019After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.
Undoing Disney: A better service model for the veterinary industry
June 26th 2019While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.
The tidy veterinary hospital: Part 2Storage that sings
June 3rd 2019Every house, and every veterinary hospital, accumulates too much stuff. Join me as I offer the best tips Ive seen practice team members put in place to store things where everyone can find them and get rid of the things you dont need.
Minimal clutter, maximum efficiency in veterinary hospital design
May 31st 2019Using her work as an associate and then locum tenens, this Hospital Design Competition Merit Award winner knew what she wanted: good-looking and clutter-free, with a much-needed break room for veterinary team members to decompress.
Is it crazy to start up a veterinary clinic?
May 29th 2019Practice chains are paying many times what the next generation of practice owners can afford for good veterinary hospitals. Associates feel left out in the cold. Find out what expert Karen Felsted, CPA, MS, DVM, CVPM, CVA, says about the alternative: starting up a practice with zero clients when you open your doors.
8 essential steps in a veterinary practice sale
May 29th 2019Corporate consolidators are snapping up veterinary hospitals. Associate veterinarians scramble to find good ones left. And practice owners who werent thinking about selling all of a sudden wonder if nows the time. Heres how the process works.