Resources: The dvm360 Veterinary Receptionist's Handbook, Third Edition
Find articles, tools, and resources from this indispensable resource to train new receptionists and long-time customer service representatives by M.T. McClister, DVM, and Amy Midgley.
Below, you’ll find a list of resources to help with your training goals, boost your client service, and impress customers and your doctor. Check back often for updates.
Client payment policies and procedures
Practice structure and policies
Client service and scheduling
Team training and growth