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Videos on

Back office blunders: Talk to my pet’s psychic

FIRSTLINE - Jul 29, 2015

By Sarah J. Wooten, DVM, Oriana D. Scislowicz, BS, LVT

Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?

How Oreo learned to like the vet

FIRSTLINE - Jul 28, 2015

By staff

Proof positive that no pet is a lost cause.

Ask Shawn: Help! I’ll never be able to retire on my hourly pay

FIRSTLINE - Jul 24, 2015

By Shawn G. McVey, MA, MSW

Shawn McVey counsels a team member who can’t afford to continue working in the veterinary profession

Vetcetera: The Fairness to Pet Owners Act is back - Jul 24, 2015

By Matthew Kenwright, Assistant Content Specialist

Depending on your point of view, Bill S.1200 may seem like a great measure or a bad penny. But the Fairness to Pet Owners Act has been revived and you may have to deal with it.

Fear-Free underwater treadmill session for therapy and analysis - Jul 22, 2015

By staff

Follow the patient's lead and learn so much more

Fear-Free tip: Talk sense about pheromone scents

FIRSTLINE - Jul 22, 2015

By staff

What the heck is a pheromone diffuser? And how do you explain it to clients?

Video: What's the best way to measure intraocular pressure?


By Micki Armour, VMD, DACVO

Dr. Micki Armour's preferred method for obtaining the most reliable measurement.

The treat’s the trick: A pet owner’s perspective on a Fear-Free tool


By Portia Stewart, Editor, Team Channel Director

See the Fear-Free concept at use in a real exam room.

Fear-Free in practice: The tale of Dobby’s “happy visit"


By Brendan Howard, Business Channel Director

Stop by the veterinary clinic when you don't absolutely have to? Yes. Here's why.

Connecting With Success: How to Use an Old-School Whiteboard to Create a New-Style Connection

CAPC - Jul 07, 2015

By staff

Foster client awareness and provide community service

Most popular videos

Yes, you can do ultrasonography!

Dr. Garret Pachtinger explains how this technology is becoming more accessible in every-day practice, in terms of both cost and learning curve.

Wound repair techniques: Transposition flaps

Consider performing this reconstruction technique the next time you need to repair a square or rectangular wound and direct closure could result in the distortion of a body structure—or when skin for closure is only available on one side of the wound.

Back Office Blunders, Episode 1: Celebrity vaccine recommendations

Disaster strikes during a routine veterinary appointment when the client resists the practice's vaccine recommendations. What would you do?