http://www.dvm360.com/veterinary/Back+office/Article/list/44827 Tips and strategies that keep the technical workings of veterinary practice and veterinary teams working smoothly. 2009-11-21T23:57:25Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-E-collars-handy/ArticleStandard/Article/detail/635167?contextCategoryId=44827&ref=25 Clinic offers organization tip. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635167null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Always-know-where-your-needles-are/ArticleStandard/Article/detail/635168?contextCategoryId=44827&ref=25 See how one clinic keeps track of needles and sringes. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635168null XML http://veterinarybusiness.dvm360.com/vetec/Feline+Center/Medical-waste-chart-Take-the-danger-out-of-dumping/ArticleStandard/Article/detail/628048?contextCategoryId=44827&ref=25 Remind your team what goes in medical waste and what goes in the dumpster. 2009-09-21T04:00:00Z HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Online-client-forms/ArticleStandard/Article/detail/620366?contextCategoryId=44827&ref=25 Posting client forms online saves pet owners' time and yours. 2009-08-19T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/342009/620366null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/FTC-delays-implementation-of-Red-Flags-rule-until-/ArticleStandard/Article/detail/614950?contextCategoryId=44827&ref=25 Washington -- The Federal Trade Commission (FTC) again delayed implementation of its new rules to fight identity theft. The enforcement date for the controversial Red Flags rule is now Nov. 1, 2009, the agency reports today in a prepared statement. 2009-07-29T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/312009/614950/veterinary_red_flag_709_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Being-micromanaged-Heres-Mark-Oppermans-advice/ArticleStandard/Article/detail/609701?contextCategoryId=44827&ref=25 You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want. 2009-07-08T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/282009/609701null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Need-to-save-time-Here-are-two-easy-ideas/ArticleStandard/Article/detail/607116?contextCategoryId=44827&ref=25 Team members are already texting and downloading forms, so why not put this technology to use in practice? 2009-06-29T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/607116null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Recording-vaccine-lot-numbers/ArticleStandard/Article/detail/598673?contextCategoryId=44827&ref=25 Watch a demonstration of how to create a useful medical notes template in paperless records. 2009-05-18T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/212009/598673/veterinary_toman_flash_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-struggling-to-find-supplies/ArticleStandard/Article/detail/584236?contextCategoryId=44827&ref=25 Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object. 2009-03-02T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/102009/584236/Veterinary_Struggle_Chaos_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Annual-practice-growth-down-from-last-year/ArticleStandard/Article/detail/568453?contextCategoryId=44827&ref=25 A new system to track the impact of the recession on veterinary practices reports a 5 percent growth rate this year. 2008-11-26T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/482008/568453/DVM_veterinarynews_DVM_tax_flash.s_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/DVM-salaries-up-since-2005-but-trend-could-be-slow/ArticleStandard/Article/detail/567614?contextCategoryId=44827&ref=25 Veterinary salaries are growing at a higher rate than inflation, according to a new AVMA report. 2008-11-21T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/472008/567614/DVM_veterinarynews_salary_survey_flash.s_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Host-more-effective-staff-meetings/ArticleStandard/Article/detail/559246?contextCategoryId=44827&ref=25 Follow-through after meetings is a frustrating issue in many practices. 2008-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/422008/559246/DVM_veterinarynews_staff_meetings_flash.s_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Find-that-tag/ArticleStandard/Article/detail/551946?contextCategoryId=44827&ref=25 Here's a tasty solution for X-ray tag organization. 2008-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/392008/551946null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Leftovers-and-lab-samples/ArticleStandard/Article/detail/527031?contextCategoryId=44827&ref=25 A veterinary break room is no place for urine samples and chemicals. 2008-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/272008/527031/pseibert_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/vetec/272008/527031null XML http://veterinarycalendar.dvm360.com/avhc/Back+office/Getting-technical-Sponsored-by-IntervetSchering-Pl/ArticleStandard/Article/detail/566462?contextCategoryId=44827&ref=25 Technicians zero in on missed charges to increase revenue. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/472008/566462null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-catch-lost-charges/ArticleStandard/Article/detail/516842?contextCategoryId=44827&ref=25 Q. How can we make sure we capture all the services performed during appointments? 2008-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/202008/516842/charges_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/202008/516842null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Satellites-need-communication-with-the-mother-ship/ArticleStandard/Article/detail/514869?contextCategoryId=44827&ref=25 Communication failures between facilities lead to disconnect and tension. 2008-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/192008/514869null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Why-clinic-mascots-could-be-a-bad-idea/ArticleStandard/Article/detail/510900?contextCategoryId=44827&ref=25 The clinic cat may be sweet, but she's also a safety hazard. 2008-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/162008/510900null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Lab-results-that-work/ArticleStandard/Article/detail/429494?contextCategoryId=44827&ref=25 Our practice does lab testing in-house and the results often vary. How can we boost our proficiency? 2007-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/212007/429494/lab_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/212007/429494null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-clients-the-scoop-on-poop/ArticleStandard/Article/detail/406596?contextCategoryId=44827&ref=25 Ask a client for a fecal sample and you'll likely get a range of responses—from slightly sickened to totally grossed out. Hey, playing with pet poop's not your favorite hobby, either, but fecal testing helps you keep pets parasite-free. 2007-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/082007/406596null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Lost-doc-500-reward/ArticleStandard/Article/detail/402234?contextCategoryId=44827&ref=25 With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room. 2007-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/062007/402234null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/And-the-clippers-ran-away-with-the-thermometer/ArticleStandard/Article/detail/402229?contextCategoryId=44827&ref=25 You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again. 2007-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/062007/402229null XML http://veterinaryteam.dvm360.com/firstline/Diagnostic+Center/Lab-tests-In-or-out/ArticleStandard/Article/detail/402225?contextCategoryId=44827&ref=25 Q: What are the benefits of in-house versus outside lab work? 2007-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/062007/402225null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Little-clients-offer-big-rewards/ArticleStandard/Article/detail/358662?contextCategoryId=44827&ref=25 Next time you walk into an exam room, look down. Are there curious little faces looking back? They may be small in stature, but children are an important ingredient in pets' health, says Cindy Adams, MSW, PhD, associate professor of communication and epidemiology at the University of Guelph in Ontario, Canada. 2006-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/292006/358662null XML http://veterinarymedicine.dvm360.com/vetmed/Diagnostic+Center/Optimize-intestinal-parasite-detection-with-centri/ArticleStandard/Article/detail/357735?contextCategoryId=44827&ref=25 Failure to use best-practice techniques, such as centrifugation, when conducting fecal flotation procedures can result in failure to detect parasite stages in fecal samples. In this article, we review the basics of fecal flotation techniques and describe step-by-step procedures for conducting accurate and effective centrifugal flotation procedures. 2006-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetmed/282006/357735null XML http://veterinaryteam.dvm360.com/firstline/Client+Relations/Answering-questions-about-canine-influenza/ArticleStandard/Article/detail/197175?contextCategoryId=44827&ref=25 After recent media coverage of canine influenza, you're likely to get some questions about this illness. 2005-12-01T05:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Streamline-surgery-releases/ArticleStandard/Article/detail/180842?contextCategoryId=44827&ref=25 End-of-the-day surgery releases can bring chaos and confusion to even the most organized veterinary teams. That's why team members at Rock Road Animal Hospital in St. Louis, Mo., developed a system to route clients through the checkout process before they're reunited with their pets. 2005-10-01T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Paging-Dr-X/ArticleStandard/Article/detail/180846?contextCategoryId=44827&ref=25 Dr. X is running behind–again. But you don't want to interrupt him in front of the client. Here's an easy solution: Get him a pager. Shelly Hiemer, CVT, a technician at AMVET in Otsego, Minn., says her doctor chose to carry one so staff members could notify him when problems arise without interrupting. Then they developed a message system to indicate the degree of emergency. For example, if the team pages the doctor with number 33, he has 10 minutes to wrap up and get to the next client. Number 66 means he only has five minutes, and 99 means it's an emergency. 2005-10-01T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Cell-phone-inconvenience/ArticleStandard/Article/detail/175472?contextCategoryId=44827&ref=25 Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse. 2005-08-01T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Client+Relations/Score-points-with-the-right-pass/ArticleStandard/Article/detail/175474?contextCategoryId=44827&ref=25 Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience. 2005-08-01T04:00:00Z XML