Veterinary news and practice management advice for veterinary practice managers - DVM360
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Here are the Firstline Challenge activities for this week.

•Have a fierce conversation. Need to talk to your boss? Consider this receptionist's real-life example.

•Take a short, fun quiz to determine your communication style. Could you change the way you talk in order to get along better with team members?

Veterinary reception areas
Join the Firstline Challenge to improve yourself and pets' health
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Training and motivation
Video: How to give effective feedback
VETERINARY ECONOMICS
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
Safety protocols still necessary for computerized and digital radiography
VETERINARY ECONOMICS
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Dr. Kevin Fitzgerald: Encouragement is the currency of success
VETERINARY MEDICINE
Encourage team members to promote an environment of confidence.
Communication strategies
Video: Tips from the trenches on training team members
VETERINARY ECONOMICS
Dr. Nan Boss offers advice for communicating effectively with team members.
Connect with your community online and off
FIRSTLINE
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
How to stop gossip
FIRSTLINE
When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?
Do as I say, not as I do
FIRSTLINE
Who's more compliant: team members or clients?

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