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Training and motivation
The toxicology toolkit
dvm360
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.
Get your veterinary team members ahead of the learning curve
FIRSTLINE
Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.
How to micromanage your veterinary team and shatter motivation
FIRSTLINE
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
Communication strategies
Angry beyond words? Try this when you or your veterinary team has been attacked online
DVM360 MAGAZINE
Turn negative reviews into positive opportunities for your veterinary clinic.
Treatment option for a tense situation: Communicate, educate and de-escalate
DVM360 MAGAZINE
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
Lyme disease and tick education: What's each veterinary team member's role?
FIRSTLINE
Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.
Veterinarian's detective work pays dividends
VETERINARY ECONOMICS
This doctor put her sleuthing skills to good use when she was hit with a suspicious fee situation.

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