 | Mark Opperman, CVPM
Veterinary Economics Hospital Management Editor Mark Opperman, CVPM, is a certified veterinary practice manager and owner of VMC Inc., a veterinary consulting firm based in Evergreen Colo. Through his firm, he has consulted with more than 800 veterinary hospitals throughout North America, providing assistance in associate hiring, partnership formation, exit strategies, employee issues, profitability, efficiency, and more. He has lectured worldwide at meetings such as the CVC shows, the North American Veterinary Conference, the World Small Animal Veterinary Conference, the Denmark Annual Congress, and the London Veterinary Forum. Opperman founded the Veterinary Hospital Managers Association and served as president until 1993. Through his VMC School of Veterinary Practice Management, he has trained more than 250 practice managers. |
Articles |  |
Good fees, bad fees
November 1, 2009
By: Mark Opperman, CVPM
Avoid invoices that aggravate clients. Consider these modified service codes. |
Video: How to make team members feel respected
August 21, 2009
By: Mark Opperman, CVPM
A common complaint among veterinary team members is lack of respect in the workplace. Mark Opperman, CVPM, offers advice on how to properly communicate staff appreciation. |
Red Flags Rule: Are you ready?
July 1, 2009
By: Mark Opperman, CVPM
Use this guide to protect your clients—and stay in the clear with the FTC after Nov. 1, 2009. |
What your clients really think
June 1, 2009
By: Mark Opperman, CVPM
They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers. |
Are you toast? Why owners fire practice managers
May 1, 2009
By: Mark Opperman, CVPM
Don't get burned by a bad manager. You're the practice owner, and that means you need to keep a finger on the pulse of everything that's happening at your practice. |
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