Site Index - DVM360
CVC 2009
  • SEARCH:
Site Index

Avian medicine
Hong Kong killing 90,000 chickens, may change bird-flu vaccine after outbreak
Hong Kong's government is considering changing the vaccine it uses to protect poultry against avian flu after 60 chickens were found dead at one of the city's largest poultry farms, forcing the slaughter of 60,000 birds on that farm and 30,000 more within a two-mile radius.
FDA action buys more time to mull extra-label ban of cephalosporins
Washington -- The federal order banning extra-label use of cephalosporins in food-producing animals has been revoked -- at least for now.
Idea Exchange: Measure a bird's weight more accurately and with less stress by using a strawberry container
Accurately weighing birds is difficult; however, I've found that placing the bird in a clear, plastic strawberry container and weighing the bird and container make this task much easier.
Pain management in avian patients (Proceedings)
When one speaks of pain management in dogs they are discussing one species with research to back up their statements.
What you need to know about avian influenza (Proceedings)
Influenza virus is an ancient virus that has affected man for many centuries.
New avian flu vaccination technique shows promise
Philadelphia - A new way to vaccinate against avian flu, developed at the University of Pennsylvania School of Medicine, could better protect against mutations and multiple flu strains.
How I diagnose and manage nutritional disease in birds (Proceedings)
Proper nutrition for companion avian species has long been and still is a central focus of avian veterinarians and aviculturists.
Surgical preparation and perioperative management of birds (Proceedings)
The purpose of this paper is to provide a brief review of important aspects of perioperative management.
Emergency medicine in birds (Proceedings)
This lecture will provide an overview of emergency management of critical avian patients by addressing emergency preparedness, supportive care, empirical drug therapy (e.g. antibiotics and supplements), nutritional support, oxygen therapy and oxygen therapy
 MORE ARTICLES

Back office
Annual practice growth down from last year
A new system to track the impact of the recession on veterinary practices reports a 5 percent growth rate this year.
DVM salaries up since 2005, but trend could be slowing
Veterinary salaries are growing at a higher rate than inflation, according to a new AVMA report.
Host more effective staff meetings
Follow-through after meetings is a frustrating issue in many practices.
Find that tag
Here's a tasty solution for X-ray tag organization.
Leftovers and lab samples
A veterinary break room is no place for urine samples and chemicals.
Getting technical (Sponsored by Intervet)
Technicians zero in on missed charges to increase revenue.
How to catch lost charges
Q. How can we make sure we capture all the services performed during appointments?
Satellites need communication with the mother ship
Communication failures between facilities lead to disconnect and tension.
Why clinic mascots could be a bad idea
The clinic cat may be sweet, but she's also a safety hazard.
 MORE ARTICLES

Beef
Johne's disease vaccine developed at Cornell
Ithaca, N.Y. -- Researchers at Cornell University's College of Veterinary Medicine have developed a vaccine against Johne's disease, a contagious, chronic and often fatal infection.
FDA action buys more time to mull extra-label ban of cephalosporins
Washington -- The federal order banning extra-label use of cephalosporins in food-producing animals has been revoked -- at least for now.
Prop 2 passes in California
Passage of Prop 2 will mean big changes for California's food-animal industry.
FARAD begins shutting down
Washington - Neither a short-term cash infusion or the $2.5 million in long-term funding promised for the support of the Food Animal Residue Avoidance Databank (FARAD) in this year's Farm Bill came through in time, so the resource used to keep contaminants out of the food supply for more than a quarter century began shutting down Oct. 1.
Nebraska Beef announces recall
Nebraska Beef Ltd is recalling 1.2 million pounds of beef because the products may be contaminated with E. coli bacteria.
Seminal proteins as fertility markers (Proceedings)
Four specific proteins have been identified in bovine semen related to fertility.
Transmission and pathogenesis of viral infections: The key to developing control programs (Proceedings)
Direct transmission requires that animals be in close, intimate contact because the animal-free state of the virus must be very short in order to effect a successful transmission of viable virus.
BVD testing: What's happening in the herd—acute, chronic, transient or PI? (Proceedings)
When I report back to a cattle owner that his animal is "BVD positive," before I can even begin to explain what that means, I am all to often asked "what is BDD, BV . . . what?" since I am usually talking to the rancher about a normal calf , not an obviously sick animal.
Infectious problems of newborn calves (Proceedings)
While the leading causes of calf illness and death within the first few days after delivery are non-infectious physiological disturbances, after that time, the majority of illness and death losses are attributable to infectious conditions.
 MORE ARTICLES

Benchmarks for managers
Don't believe everything you hear about fees
It's time to reconsider these myths and misconceptions about pricing.
Conducting a community survey
Use this tool from Benchmarks 2007 to gather information about other practices in your area.
The healing environment
See how Well-Managed Practices turn their core values into financial success.
Connect to practice benchmarks and data on financial trends in veterinary practice
A close look at such financial issues facing veterinary practices, including clients' perceptions about fees, changing expenses, and competition from online pharmacies.
Team building
15 tools and tips to take your team from good to great.
Associate pay: adjusting for experience
Reward associates for their knowledge, education, time, and experience level.
"I save the owner 25 hours a week—and then some."
Practice managers lower turnover, free up the doctors' time so they can focus more on patients and clients, and improve the owners' sanity. Could you use one of these gems in your practice?
Compare your expenses to these benchmarks
Use these benchmarks set by Well Managed Practices to see how your expenses measure up.
NCVEI unleashes economic benchmarks

The National Commission on Veterinary Economic Issues (NCVEI) has just released new analytical benchmarking and pricing tools.

 MORE ARTICLES

Building the bond for techs
Dog owners aren't scrooges
Canine lovers still have the giving spirit even in tough economic times, a new survey says.
What's the key to success? The 3 Rs
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
7 ways to say thank you
Show clients you appreciate their business with these simple gestures.
Overcome client excuses
You've heard them before and you'll hear them again: flimsy explanations from pet owners about why they can't comply. But you can climb above these seemingly weak reasons by getting down to the legitimate concerns underneath. Here's how to come out on top of the four most common cop-outs.
Prepare with pet IDs
I'm a consulting veterinarian who's highly involved in several disaster preparedness committees.
How to choose a charity
Follow these 4 tips to create a plan for helping others as well as your practice.
5 ways to give back
Reaching out to your community positions your practice as a leader and promotes your services to potential clients. Whether you're looking for marketing ideas or simple ways to help, here's how to maximize your charitable resources.
The veterinary clinic: Resource for understanding attachment to animals (Proceedings)
The veterinary staff sees families at their moments of greatest worry concerning their companion animals.
Build a buzz with client seminars
Do you yearn to learn and enlighten clients with your know-how? If you're passionate about client education, consider hosting educational classes for clients.
 MORE ARTICLES

Career development for managers
Could you lose your job to an overseas worker?
It might sound crazy, but employers are shipping all sorts of work overseas to save money.
Do your team members think the grass is greener someplace else?
One-third of American workers would switch jobs to get better technology and training.
What's the key to success? The 3 Rs
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
Scholarship funding to increase CVPM numbers
In an effort to promote a higher level of management expertise in veterinary practices, a California-based company has created a $1,500 scholarship providing current practice managers the opportunity to get their veterinary practice management certification.
Learning to love work
Not too long ago, I suffered a quarterlife crisis. Journalism had always been my thing, but, just three years out, I was already bored with work. What happened? I realized that this career I'd chosen was a job—one that I had to go to every day. So I did what any self-respecting 20 something would do: I quit, moved in with my mom, and went back to school to study a new field.
Certification: Is it for you?
Credentials can be a contentious topic, but we can all agree that education is essential to success—regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.
When you don't have a formal review
Here's how to ask for an evaluation—and, in the meantime, initiate some positive feedback of your own.
For the record: Controlled substances
What should I document when dispensing controlled substances?
Quiz: Are you burned out?
Test yourself to see whether your career flame is in danger of being snuffed out.
 MORE ARTICLES

Career development for techs
Could you lose your job to an overseas worker?
It might sound crazy, but employers are shipping all sorts of work overseas to save money.
Managers: Why won't employees just do their jobs?
Learn the secrets to a managing a productive team.
What's the key to success? The 3 Rs
Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.
Dr. Kevin Fitzgerald: We are teachers
Dr. Fitzgerald reminds us that lifelong learning is important for everyone in veterinary medicine.
Scrubs: Unprofessional or practical?
Veterinarians and team members heatedly debate whether scrubs should serve as the team uniform.
Technicians deserve more
I was glad to see in "The Truth About the Technician Shortage" (August 2008) that so many veterinary technicians are actually working in the profession.
Learning to love work
Not too long ago, I suffered a quarterlife crisis. Journalism had always been my thing, but, just three years out, I was already bored with work. What happened? I realized that this career I'd chosen was a job—one that I had to go to every day. So I did what any self-respecting 20 something would do: I quit, moved in with my mom, and went back to school to study a new field.
Performance reviews: Get ready to shine
Sweaty palms, twitchy eyes, gritted teeth: These are sure signs your performance review looms on the horizon. Banish that dread. With a little forethought, your review will be a ray of light in your glowing career.
For the record: Controlled substances
What should I document when dispensing controlled substances?
 MORE ARTICLES

Client communication for managers
Audio tip: Show clients the value
Make sure clients understand the quality of the services you provide. Mark Opperman explains how.
Client e-mail template
Stop calling clients and e-mail them instead using this timesaving template.
Video: Creating a feline-friendly practice
CATalyst's Dr. Jane Brunt offers tips on how to treat cats well—and draw more of their owners in the door.
The case for year-round prevention
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Never work late again
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
Live from CVC West: The endless balance of revenue and expenses
Especially in the current economic environment, you may hate that moment when you ask the client for money. In this audio clip from Progress in Practice, consultant Denise Tumblin addresses this issue and talks about how to explain the value you're offering as you make your recommendation.
Web site aims to help clients grasp canine heart disease
St. Joseph, Mo. -- A new Web site aims to help pet owners better understand how to protect their dogs from heart diseases, which affect more than 10 percent of all dogs and 60 percent of older dogs.
The perfect weight-loss visit
Start fighting obesity the minute an overweight pet waddles in the practice door.
Sample letter: Pet abandonment
Use this form to customize a letter that will protect abandoned pets and your practice.
 MORE ARTICLES

Client communication for techs
Fleas: Fables, facts, and proven solutions (Sponsored by Merial)
Recently, veterinary parasitologist and flea expert, Dr. Michael Dryden, met with a veterinary dermatologist and two progressive practitioners to discuss the concerns and misconceptions that clients, staff, and veterinarians have about flea control—and to come up with clear solutions for the perplexing problems surrounding this issue.
Form: Report cards make the grade
Improve compliance with this client handout.
Reacting the right way to a ridiculous excuse
When you hear a laughable excuse, laughing is the last thing you should do.
How to talk to pet owners about behavior issues
Be sure to address pets' troubling behaviors.
Cut excuses to the core
It's your job to help pets, so it's also your job to help clients—without judging them.
Client e-mail template
Stop calling clients and e-mail them instead using this timesaving template.
Never work late again
Here's how to catapult your client communications to the next level, save money, and make it home in time to put your feet up.
The case for year-round prevention
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Web site aims to help clients grasp canine heart disease
St. Joseph, Mo. -- A new Web site aims to help pet owners better understand how to protect their dogs from heart diseases, which affect more than 10 percent of all dogs and 60 percent of older dogs.
 MORE ARTICLES

Client conflict for techs
Love your coffee, love your clients
Holding a steamy cup of java will help you warm up to difficult clients, a new study says.
A legal letter for abandoned pets
I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.
What clients want
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
Animal neglect: If you're suspicious
Learn what to do when you suspect neglect.
When pet owners lie
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
Payment procrastinators
Q. What do you do when clients say at checkout they want to pay later?
Our client is obsessed with tests
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
How to manage difficult clients
Difficult clients can wreck a team's day or even derail a practice if you don't handle them correctly. Communication expert Jim Kramer, DVM, CVPM, offers tips to deal with annoying clients, explores how avoid a lawsuit, and gives advice on when to fire a client in an hour-long presentation that includes a 15-minute Q&A session.
Good ways to break bad news
They're the situations you dread.
 MORE ARTICLES

Client education for managers
Pain: Still a problem?
Pets don't have to deal with pain—but they do.
Form: Report cards make the grade
Improve compliance with this client handout.
Advice for clients: what not to feed animals this holiday season
Items and foods to keep away from cats and dogs during the holidays.
Payment agreement form
Provide clients with payment options.
The case for year-round prevention
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Closed-door policy
Team members at North Liberty Pet Clinic in North Liberty, Iowa, vow that every client will walk out the door with more than just a receipt. That extra something might be a physical report card, a written recommendation, or a handout about their pets' conditions, Dr. Beth Shannon says. "And every piece of paper that leaves our practice has our practice name and Web site on it," she says. "It's not only great client communication, but great advertising, too."
The perfect weight-loss visit
Start fighting obesity the minute an overweight pet waddles in the practice door.
When money is the issue
Help clients choose care over cost with outside payment options.
When the client says, 'No'
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
 MORE ARTICLES

Client education for techs
Form: Report cards make the grade
Improve compliance with this client handout.
How to talk to pet owners about behavior issues
Be sure to address pets' troubling behaviors.
Advice for clients: what not to feed animals this holiday season
Items and foods to keep away from cats and dogs during the holidays.
Closed-door policy
Team members at North Liberty Pet Clinic in North Liberty, Iowa, vow that every client will walk out the door with more than just a receipt. That extra something might be a physical report card, a written recommendation, or a handout about their pets' conditions, Dr. Beth Shannon says. "And every piece of paper that leaves our practice has our practice name and Web site on it," she says. "It's not only great client communication, but great advertising, too."
The case for year-round prevention
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
Top 10 human drugs that poison pets
Teach clients the potential dangers that await curious cats and dogs.
The perfect weight-loss visit
Start fighting obesity the minute an overweight pet waddles in the practice door.
Dear Kara: Nutritional considerations for canine osteoarthritis (Sponsored by Hill's Pet Nutrition)
When the client says, 'No'
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
 MORE ARTICLES