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CVC 2009
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Avian medicine
Just Ask the Expert: Valarie V. Tynes, DVM, DACVB
Q: A client told me that when he holds his pet bird in his hand and it bites, he corrects the bird by flinging it off his hand and onto the floor. What should I advise this client as far as this method of correcting the bird?
Poultry feed voluntarily recalled
St. Paul, Minn. -- A poultry feed typically used by small flock owners has been voluntarily recalled by its manufacturer.
New feed rule effective Monday
The so-called BSE rule will go into effect Monday, but those affected get 6 months to comply.
HSUS wants food-animal housing changes in Ohio
Columbus, Ohio -- The Humane Society of the United States (HSUS) is targeting Ohio's farming practices in an effort to change housing requirements for farm animals.
Instructional videos could oust outbreaks
Ithaca, N.Y. -- A new, free tool, produced by Partners in Animal Health at Cornell's College of Veterinary Medicine, aims to minimize animal disease outbreaks by helping veterinarians and farmers diagnose poultry diseases more quickly.
Avian respiratory and thoracic surgery (Proceedings)
The respiratory system of birds is significantly different, both physiologically and anatomically, from that of mammals.
Avian GI and reproductive surgery (Proceedings)
A simple ventral midline celiotomy provides limited exposure to most abdominal organs in birds.
Missouri bill would limit exotics interaction
Veterinarians and owners soon may be the only ones allowed to handle exotic animals in Missouri.
Pet-food recall expanded again, now includes bird food
National Report -- The recall of pet foods made with peanut products possibly contaminated with Salmonella has been growing since the outbreak started in January and now includes several bird-food products.
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Back office
Keep E-collars handy
Clinic offers organization tip.
Always know where your needles are
See how one clinic keeps track of needles and sringes.
Medical waste chart: Take the danger out of dumping
Remind your team what goes in medical waste and what goes in the dumpster.
Video blog: Online client forms
Posting client forms online saves pet owners' time and yours.
FTC delays implementation of Red Flags rule until Nov. 1
Washington -- The Federal Trade Commission (FTC) again delayed implementation of its new rules to fight identity theft. The enforcement date for the controversial Red Flags rule is now Nov. 1, 2009, the agency reports today in a prepared statement.
Being micromanaged? Here's Mark Opperman's advice
You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.
Need to save time? Here are two easy ideas
Team members are already texting and downloading forms, so why not put this technology to use in practice?
Recording vaccine lot numbers
Watch a demonstration of how to create a useful medical notes template in paperless records.
Stop struggling to find supplies
Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object.
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Beef
Virtual cow gives students new virtual learning tool
London, England -- A British veterinarian has developed a realistic model of a cow's backside that students can use for practice in detecting pregnancies and infections.
Animal welfare: When emotion and science collide
When it comes to animal welfare, is it too late for diplomacy or have the battle lines already been drawn? The Humane Society of the United States and the American Veterinary Medical Association have differing approaches and agendas about livestock housing.
AABP names new officers, sets goals
The AABP named its officers for the upcoming year at its 42nd annual conference in Omaha.
DHS firm on Kansas site for bio-defense research lab
Despite a GAO report critical of its choice, the Department of Homeland Security remains committed to the Manhattan, Kan., site it chose for a new national bio-defense research laboratory and says it won't re-open the selection process.
Cattle TB confirmed at west Texas dairy
Austin, Texas -- Cattle tuberculosis was confirmed in a west Texas dairy that was placed under quarantine when some animals in the herd responded to a TB test conducted prior to a sale.
Calif. antibiotics bill fails to move forward
A California Senate bill that would have placed limits on antibiotic use in food animals has failed.
Beef recalled due to possible E.coli contamination
Washington -- An investigation spurred by illness in Ohio and continued by the USDA has resulted in the recall of nearly 96,000 pounds of beef.
First full livestock animal genome sequenced
The first full genome of a female Hereford cow has been sequenced.
New Web site dedicated to Bovine Viral Diarrhea
Manhattan, Kan. -- A new Web site dedicated to Bovine Viral Diarrhea Virus is now available.
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Benchmarks for managers
Fee, fi, fo, fum: Smart pricing doesn't have to be a fairy tale
Bring your veterinary practice's fee structure to the next level by using a value-based strategy.
NCVEI releases benchmarking tools for specialty and emergency practices
Submit your practice data now to help populate the tools and compile valuable statistics.
Concern for clients outweighs personal worries
Team members seem more worried about pet owners than themselves during recession.
What's your financial outcome?
The recession's ripple effect caused gray days. But the sun's still peeking through.
Funds and games
Make a good time out of teaching employees about the bottom line with these four team-building contests.
Style files
Score a mani-pedi on the practice's dime.
The ins and outs of pet insurance
NCVEI offers a simple explanation of how pet insurance works and whom it benefits.
Client retention: Do you really know your numbers?
Tracking your total clients doesn't tell you the whole story.
Help! The owner won't tell me anything
How to find out about the practice's finances.
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Building the bond for techs
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
He said, she said: Which dog is best?
An Australian study shows that dog owners often veer toward pooches of the opposite sex.
Connect with your community online and off
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
Give cremations a personal touch
Give cremations a personal touch.
Rachael Ray giving your favorite pet charity $50K
TV Star heads a bracket-based contest for worthy animal organizations—and you're the judge.
Are you wired to be a people person—or not?
Brain matter may determine your sociability.
How to make a great first impression with clients
Show pet owners the love and they'll keep coming back to your practice.
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Career development for managers
Leaders who lose their confidence, more apt to lose their temper
New research shows how feelings of self-worth are tied to workplace behavior.
4 ways to keep the peace at your practice
Adopt one of these personalities to negotiate your way to workplace Nirvana.
Dr. Kevin Fitzgerald: Find the finish line
Finish what you start.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Introducing the Firstline Challenge
Here's information about how to improve yourself and your team—and even win an iPod Touch.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Does your practice have a zit of a problem? Pop it at the Managers' Retreat
Dynamic duo Opperman and Grosdidier make finding flaws in your practice fun. How? By giving you the tools to buff out the blemishes.
Sample: Computer usage policy
Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk.
Rehabilitation defined
This glossary provides the definitions of terms used in the article Creature Comfort.
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Career development for techs
Dr. Kevin Fitzgerald: Find the finish line
Finish what you start.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Introducing the Firstline Challenge
Here's information about how to improve yourself and your team—and even win an iPod Touch.
5 ways to benefit from online team CE
Put down the pencil and pick up a mouse for a new way to educate employees.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Bulletin board: Sample technician profile
Use these forms to teach clients about technicians' skills and your own team members.
Technicians, spread the word about your skills
Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this?
America's 5 most wanted dogs
The most popular dogs in America can teach you a thing or two about how to become the pick of your practice.
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Client communication for managers
CVC Live: Could clients slip through the cracks?
It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.
The psychology of client waiting
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Video blog: Connect with clients through social networking
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
Bulletin board: Sample technician profile
Use these forms to teach clients about technicians' skills and your own team members.
Q&A: Help pet owners navigate the Web
How can we teach clients to determine what Internet information is reliable?
The patient care disconnect: Assessing your liability when communication fails
Legal liability is a potential problem for all businesses, including veterinarians. And the larger the business, the greater the risk.
Connect with your community online and off
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
Firstline Live 2009: The psychology of phone shoppers
Understanding the brain's inner-workings will help you convert potential clients into perpetual ones.
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Client communication for techs
The psychology of client waiting
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Talking to clients about Cushing's
Use these communication techniques to talk about a chronic but treatable disease like Cushing's.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
How to respond to client fears about feline diabetes
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
Video: 'You won't let my pet die, will you?'
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
Pesky pest problem
Make talking about fleas less uncomfortable.
Video blog: Connect with clients through social networking
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
Technicians, spread the word about your skills
Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this?
Bulletin board: Sample technician profile
Use these forms to teach clients about technicians' skills and your own team members.
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Client conflict for techs
A dog day afternoon
Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.
Trust me, you can boost client compliance
Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.
Mouthwash: The answer to bad clients and co-workers?
Unsavory encounters could literally leave a bad taste in your mouth.
More cats, less care
Cats are the top pet, but dogs are the top patient.
Interactive chart: Interpreting body language
Learn how to read physical signals so you can hear what pet owners aren't saying.
How to read clients' minds
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
The infamous front-office eye roll
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
Love your coffee, love your clients
Holding a steamy cup of java will help you warm up to difficult clients, a new study says.
A legal letter for abandoned pets
I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.
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Client education for managers
Pain: Still a problem?
Pets don't have to deal with pain—but they do.
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
Talk up proactive parasite prevention
Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Talking to clients: Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
Client pet medication reminder handout
Download and share this PDF handout to help clients remember to administer medications to pets at home.
Feline diabetes handout
Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition.
Owners should note nutrient data on pet food
People should be vigilant on behalf of their animals, a veterinarian says.
Veterinary wellness exam checklist
Download this PDF twice-yearly wellness exam checklist for clients, or download the Word document version to customize yourself.
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Client education for techs
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
Talking to clients: Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
Client pet medication reminder handout
Download and share this PDF handout to help clients remember to administer medications to pets at home.
Feline diabetes handout
Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition.
Owners should note nutrient data on pet food
People should be vigilant on behalf of their animals, a veterinarian says.
Sample script: Therapuetic diets
Talk to clients about the importance of therapeutic pet food.
Tips to encourage clients to bring pets in for wellness exams and screenings
Dr. Michael Rehm shares his tips for promoting wellness care for clients
Bulletin board: Sample technician profile
Use these forms to teach clients about technicians' skills and your own team members.
World Rabies Day is Sept. 28
Study shows that pet owners need more information about this fatal disease.
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Client service for managers
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
The psychology of client waiting
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Market data: Helping clients pay in difficult times (part 1)
Analysis of veterinary market data shows that pet owners need payment options
Pet food for the soul
A team member's true story of starting a pet food pantry.
Video blog: Connect with clients through social networking
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
Video blog: Online client forms
Posting client forms online saves pet owners' time and yours.
Twitter can make—or break—your reputation
Proactive use of online social networks preserves your practice's standing with clients.
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Communication strategies for managers
Video: Tips from the trenches on training team members
Dr. Nan Boss offers advice for communicating effectively with team members.
Connect with your community online and off
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
How to stop gossip
When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?
Do as I say, not as I do
Who's more compliant: team members or clients?
Feline heartworms: This cat's got your tongue
Team members don't know what to say to educate clients about feline heartworms.
Practice what you preach
You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.
Being micromanaged? Here's Mark Opperman's advice
You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.
A dog day afternoon
Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.
The buzz about Firstline Live
Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.
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Continuing education for techs
For the love of pets: new clinical articles
Firstline welcomes new clinical content.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Massachusetts legislature looking at techician licensing
East coast updates on technician licensing.
Technicians sit for first pain certification exam
IVAPM issues exam in conjunction with CVC in Kansas City.
Kick back with Womack
Country music sensation Lee Ann Womack sings exclusively for CVC Kansas City attendees.
Value of technicians
CE remains a sound investment—even in tight economic times.
Video blog: Role-playing done right
Role-playing doesn't have to be hokey or scary. Here's how to do it right
3 new technician specialties announced
Technicians now enjoy more ways to develop expertise.
Dogs sniff out diabetes
An English research center trains dogs to detect disease.
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Dairy
Animal welfare: When emotion and science collide
When it comes to animal welfare, is it too late for diplomacy or have the battle lines already been drawn? The Humane Society of the United States and the American Veterinary Medical Association have differing approaches and agendas about livestock housing.
AABP names new officers, sets goals
The AABP named its officers for the upcoming year at its 42nd annual conference in Omaha.
DHS firm on Kansas site for bio-defense research lab
Despite a GAO report critical of its choice, the Department of Homeland Security remains committed to the Manhattan, Kan., site it chose for a new national bio-defense research laboratory and says it won't re-open the selection process.
Cattle TB confirmed at west Texas dairy
Austin, Texas -- Cattle tuberculosis was confirmed in a west Texas dairy that was placed under quarantine when some animals in the herd responded to a TB test conducted prior to a sale.
Calif. antibiotics bill fails to move forward
A California Senate bill that would have placed limits on antibiotic use in food animals has failed.
Dairy producers get new tool to reduce lameness
A new software program has been developed that will help dairy farmers troubleshoot and reduce lameness in their herds.
USDA commissions organic dairy study
National Report -- The U.S. Department of Agriculture wants to know more about organic dairy farming and whether it's as healthy for cows as it is for people.
First full livestock animal genome sequenced
The first full genome of a female Hereford cow has been sequenced.
New Web site dedicated to Bovine Viral Diarrhea
Manhattan, Kan. -- A new Web site dedicated to Bovine Viral Diarrhea Virus is now available.
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Discipline
Video: How to give effective feedback
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
Ask Amy: I see London, I see France
How to handle team members' underwear issues.
Sample uniform policy
Use this sample uniform policy to keep garment issues at bay.
BizQuiz: Do you know the right way to fire?
You're the boss. Are you prepared to handle this situation? To find out, answer the following questions about the employee termination policy recommended by Mark Opperman, CVPM.
Identity theft strikes Ohio clinic, clients lose thousands
Kettering, Ohio -- Michæl Rohrer worked at the front desk at Kettering Animal Hospital near Dayton, Ohio, for only a few months when police made the call.
Enforcement of federal ID theft rules starts Nov. 1
National Report — Cases of identity theft, like those that took place at Kettering Animal Hospital, are not uncommonc, and are a reminder of how important it is to make plans to fight identity theft early on.
Firstline Live 2009: Editor's favorite tip
Here's how to deal with perpetually late employees.
Video: Beat workplace bickering
When team members start backstabbing each other or yelling in the hallways, it's time to take charge. Sheila Grosdidier, RVT, a partner with VMC inc. in Evergreen, Colo., tells you how. Hint: Make THEM work it out.
Smoking idea left me fuming
The idea that a hospital would condone employees smoking on the clock, leaves one reader fired up.
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Equine Editor's Pick
Harness your inventory
Carrying too much inventory can hurt your practice's bottom line.
Complete horse genome sequence unveiled
The genetic sequence of the domestic horse has been completed.
Laminitis should be top research concern, say AAEP members
New survey highlights veterinarians' top concerns.
Florida DVM is AAEP's 2010 vice-president
Dr. John Mitchell will be installed at the group's 55th annual convention Dec. 5-9 in Las Vegas.
7 traits of flying solo
Essential characteristics for associates hoping to get their own practice off the ground.
Del Mar racetrack is 11th to win accreditation
Del Mar Thoroughbred Club is the 11th racing facility to win accreditation by a national safety organization.
Client handout: 5 tips to help you prepare for a new horse
Horse ownership carries its share of responsibilities. Help clients give their horses the best care with this handout.
EEE cases up, WNV sharply down so far in 2009
Eastern equine encephalitis (EEE) cases during the first eight months of 2009 already have surpassed last year's total in the United States.
2010 Thoroughbred foal crop projected to be lowest in 30 years
New York -- The nation's 2010 Thoroughbred foal crop is expected to be the smallest in more than 30 years, according to the Jockey Club's annual projection.
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Exotics flash
Veterinary research with snake venom sheds light in 2 areas
A veterinary researcher and a biologist believe they've found a more effective method of collecting snake venom and also may have shed some new light on evolution.
Exotics vets name officers, set specialty exam
Cathy Johnson-Delaney was elected to a second consecutive term as president of the AEMV.
Indiana aims to clarify rules on exotics
Indiana's regulations on the sale and possession of reptiles, amphibians and fish are under review.
Lizards flex their muscles to communicate
Some lizards will do push-ups to communicate with other lizards, according to a study by researchers who visited a rain forest in Puerto Rico.
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Expenses
BizQuiz: Where does the money go?
Test your financial knowledge with this short quiz, and find out if you really know where the money goes.
Cross the digital divide
See which technologies team members say their practices use.
What do team members make?
Here's a look at average employee earnings by position and region. How does your pay stack up?
Will raising fees ease your financial strain?
How much a client will pay for a given service follows a time-tested formula.
Funds and games
Make a good time out of teaching employees about the bottom line with these four team-building contests.
Should technicians earn $70K?
Here's what a few experts think.
Past NAVTA president speaks up
Julie Legred, CVT, talks about the overwhelming need for veterinary technicians.
Thinking of converting a building into a clinic?
The prospect of building an all-new practice facility is a daunting one, especially for veterinarians who have not owned a practice before.
How to prevent theft, embezzlement
Substantial theft and embezzlement do occur in veterinary practices regularly.
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Facility maintenance
Medical waste chart: Take the danger out of dumping
Remind your team what goes in medical waste and what goes in the dumpster.
Video: Keep your flower beds looking spiffy
This tip came from a session lead by veterinary architect Dan Chapel at the 2009 Veterinary Economics Hospital Design Conference.
Fast fix ups for less
Quick and thrifty ideas to take your practice from blah to beautiful.
Thinking of converting a building into a clinic?
The prospect of building an all-new practice facility is a daunting one, especially for veterinarians who have not owned a practice before.
Use towels to comfort patients
Used towels can make great bedding for patient recovering from procedures.
Self-financing may be your best option
A surprising number of principals in veterinary practices depend on themselves for their financing needs. With conventional financing increasingly more difficult to obtain, it's now the No. 1 form of financing used by small business owners. It's quick, doesn't require a lot of paper work and often is less expensive than conventional financing.
6 profit-earning purchases for new and established clinics
As you build, consider making these six profit-earning purchases.
Trash old computers responsibly
If you plan to install new computers in your practice, think about how you'll dispose of your old ones—tossing them into the dumpster is a no-no.
Make the most of down time
Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?
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Ferrets
Utah cat tests positive for H1N1 flu
It's believed to be the second confirmed case in a cat, and its owners had the virus.
AVMA Web site answers H1N1 questions for veterinarians, pet owners
Schaumburg, Ill. -- The American Veterinary Medical Association has made new information available on its Web site for veterinarians and pet owners who have questions about H1N1 influenza in light of recent detection of the virus in an Iowa cat.
Michigan State turns attention to ferrets
A new resource for exotic animal enthusiasts has been launched by the MU College of Veterinary Medicine.
Neutering companion exotic mammals (Proceedings)
One of the main reasons for neutering exotic pet mammals is to control reproduction.
Abdominal surgery in ferrets (Proceedings)
Foreign body ingestion is particularly a problem in ferrets less than one year of age.
Managing ferret endocrine disorders (Proceedings)
Endocrine diseases in ferrets have been attributed to genetics, early-age neutering, diet, and photoperiod.
Nonabdominal surgeries in ferrets (Proceedings)
In general, ferrets are hardy and make excellent surgical candidates.
Ferret cardiology
Cardiac disease in pet ferrets is common and includes dilated cardiomyopathy, arrhythmias, and acquired valvular disease. Clinical presentation of cardiac disease in ferrets may be similar to dog or cats, although hind limb weakness may be a prominent feature.
Ferret endocrine conditions (Proceedings)
Hyperadrenocorticism is a common and complex clinical condition in the pet ferret.
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Flash
3 signs your schedule is broken
Scheduling woes can leave clients and team members in tatters. Fix them with these strategies.
Veterinary Economics' November issue is now online
Hot off the press, you?ll find tips and tricks on choosing practice software, boosting revenue, and much more.
Utah cat tests positive for H1N1 flu
It's believed to be the second confirmed case in a cat, and its owners had the virus.
Clinical Exposures: Hemophilia A in a Maltese dog
An approximately 1-year-old male Maltese dog was presented to the Veterinary Clinic of East Hampton for a routine castration.
Announcing the Practice Management Overhaul winners
Two practices earned the chance to turn around their fortunes.
Quiz: What dog breed would you be? Work edition!
Sniff out the canine that best suits your work ethic with this quick and fun quiz.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
The dvm360 Five - Episode 2
Find out why the claws are out in California, how new government funding could help veterinarians, and what you could do to make clients feel more bonded to your practice -- all in five minutes.
Dogs big in 'pet preference' poll
Americans own far more cats than dogs, but dogs still seem to be America's most beloved pet.
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Food Animal Flash
DHS firm on Kansas site for bio-defense research lab
Despite a GAO report critical of its choice, the Department of Homeland Security remains committed to the Manhattan, Kan., site it chose for a new national bio-defense research laboratory and says it won't re-open the selection process.
FDA closes Teva Animal Health plant
The USDA has filed an injunction against Teva Animal Health Inc. leaders.
AVMA questions credibility of Pew Commission report regarding antimicrobial resistance
Washington -- AVMA is questioning the scientific validity of the Pew Commission on Industrial Farm Animal Production report released last year, urging Congress not to consider it when voting on the Preservation of Antibiotics for Medical Treatment Act (PAMTA).
First full livestock animal genome sequenced
The first full genome of a female Hereford cow has been sequenced.
How do we get paid?
To truly know how cows are managed, we need to "hang out" with them, or with their caretakers, for several hours. We need to see how feed is mixed and delivered, how milking is performed and determine how often feed is pushed up.
AABP names new officers, sets goals
The AABP named its officers for the upcoming year at its 42nd annual conference in Omaha.
New influenza A virus found in Canadian pig farm workers
Saskatchewan, Canada -- Canadian public health officials are investigating a new strain of influenza that has sickened two pig farm workers in Saskatchewan.
Calif. antibiotics bill fails to move forward
A California Senate bill that would have placed limits on antibiotic use in food animals has failed.
Dairy producers get new tool to reduce lameness
A new software program has been developed that will help dairy farmers troubleshoot and reduce lameness in their herds.
 MORE ARTICLES

Forms for managers
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Sample uniform policy
Use this sample uniform policy to keep garment issues at bay.
Client pet medication reminder handout
Download and share this PDF handout to help clients remember to administer medications to pets at home.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
Veterinary wellness exam checklist
Download this PDF twice-yearly wellness exam checklist for clients, or download the Word document version to customize yourself.
Winter care tips for your pet
Review these tips to keep pets safe and healthy during the fall and winter seasons.
Teach clients about feline weight loss
Give this form to clients with overweight cats to help them understand the ins and outs of weight loss.
All about microchipping
Use this client education form to answer clients' questions about microchips.
Teach clients about canine weight loss
Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.
 MORE ARTICLES

Forms for techs
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
Winter care tips for your pet
Review these tips to keep pets safe and healthy during the fall and winter seasons.
Teach clients about canine weight loss
Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.
Inactive client letter
Use this letter to uncover the reason a client stopped visiting your practice.
Cat weight check-in form
Use this form to help clients stay on track with their cat's weight-loss program.
Dog weight check-in form
Use this form to help clients stay on track with their dog's weight-loss program.
Form: Senior wellness report card
Pets are never too old to make the grade. Send this wellness report card home with your next senior patient.
Mystery shopper form
Use this mystery shopper form to get critical feedback about your service.
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Front office
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
Your role with referrals
What can team members do to help veterinarians as they refer more cases?
Video blog: Online client forms
Posting client forms online saves pet owners' time and yours.
Scheduling: A front-desk tactic for efficiency
Receptionists can play a part in preventing too much overtime and too much downtime.
Duty bound: What do team members do?
Find out your primary job responsibilities by position.
FTC delays implementation of Red Flags rule until Nov. 1
Washington -- The Federal Trade Commission (FTC) again delayed implementation of its new rules to fight identity theft. The enforcement date for the controversial Red Flags rule is now Nov. 1, 2009, the agency reports today in a prepared statement.
Identity theft rules deadline looms
Washington -- As the deadline nears to implement Federal Trade Commission's Identity Theft rules, federal agencies issued a set of frequently asked questions to help affected businesses, such as veterinary practices, comply.
Being micromanaged? Here's Mark Opperman's advice
You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.
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Hiring and firing
Q&A: Giving bad employee references
Tips to keep you and your practice out of trouble when giving job references.
BizQuiz: Do you know the right way to fire?
You're the boss. Are you prepared to handle this situation? To find out, answer the following questions about the employee termination policy recommended by Mark Opperman, CVPM.
New grads make more, study longer
Student debt and starting salaries are up, but new DVMs are still opting to stay in the classroom longer.
Sample: Computer usage policy
Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk.
Firstline Live 2009: Editor's favorite tip
Here's how to deal with perpetually late employees.
6 ways to find perfect "10" employees
Trust me—you have "10" employees in your town, no matter how small it is.
Sharpen up your team with employee upscaling
How to replace underachieving team members with overachievers.
Hiring tip from CVC in Kansas City: Use scenarios to find great employees
Asking about strengths and weaknesses will only reveal so much information. Dig deeper to find job candidates' true capabilities.
Managers: Here's how to keep employees
Ease team members' work-related concerns.
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Law and ethics for managers
BizQuiz: Is it sexual harassment?
Test yourself to see if your policies are ready for potential sexual harassment problems before they reach the court.
Sample: Computer usage policy
Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk.
Should your practice install video surveillance?
Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.
Video surveillance: Who's watching you?
More and more practices are using video surveillance. Here's what you need to know about being filmed at work.
Employees' privacy rights
Can your boss check your online activity? Read this before you send another e-mail at work.
Veterinary advertising regulations: What not to advertise
You may think of advertisements as only Yellow Pages ads, billboards, and event sponsorships. But at the session "The regulation of veterinary advertising and promotion," at CVC Kansas City, Douglas Jack LL.B. explained that even verbal statements to clients are considered advertising in the eyes of the law.
No economic recovery for pet loss
A Calif. high court has upheld a decision several states have already made.
Why team members need to worry about lawsuits
Practice owners may not be the only liable party.
You broke EPA rules
Is it legal to break up packages?
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Leadership strategies for managers
Is the recession driving you crazy?
The U.S. economic crisis may lead to a mental crisis in many Americans, survey says.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Shawn McVey's powers to be on display at CVC San Diego
Spend the day with this eerily insightful management consultant as he uncovers the issues impeding your success.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Should your practice install video surveillance?
Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.
Sample: Computer usage policy
Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk.
Kick back with Womack
Country music sensation Lee Ann Womack sings exclusively for CVC Kansas City attendees.
CVC Kansas City: Your chance to network
Learn outside the classroom setting.
Love 'em & leave 'em
Why team members are walking away from jobs they enjoy.
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Life balance for managers
Is the recession driving you crazy?
The U.S. economic crisis may lead to a mental crisis in many Americans, survey says.
Leaders who lose their confidence, more apt to lose their temper
New research shows how feelings of self-worth are tied to workplace behavior.
Commentary: Why clients drive me crazy
Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Four ways to say no nicely
Don't fall victim to the yes syndrome. Use these techniques to say nay.
Kick back with Womack
Country music sensation Lee Ann Womack sings exclusively for CVC Kansas City attendees.
Do this today to avoid burnout tomorrow
You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.
Tips for women on work-life balance
You can't do it all. But a speaker at this year's AVMA conference has seven steps to help you do what's most important.
Psst...Gossip is good for your health
Gab sessions reduce stress and anxiety.
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Managing clients
Keep veterinary clients coming back
Watch Dr. Kramer explain his top tip for client retention.
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Talk up proactive parasite prevention
Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Feline diabetes handout
Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition.
Client pet medication reminder handout
Download and share this PDF handout to help clients remember to administer medications to pets at home.
Business360 Podcast No. 1: Regrets and mistakes
Three short tips on what NOT to do in client medical records, practice building, and Web site creation.
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Managing team members
4 ways to keep the peace at your practice
Adopt one of these personalities to negotiate your way to workplace Nirvana.
Small businesses lack cybersecurity savvy
Study suggests American businesses have a false sense of security when it comes to the Internet
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Reading Firstline should give you a leg up
Crack open your trade publications—it could help advance your career.
Improve your referral relationships
A referral case coordinator can increase recommendations and decrease referring doctors' dissatisfaction.
Sample script: Don't be a Scrooge with time-off requests
How to handle the time-off talk.
Sample uniform policy
Use this sample uniform policy to keep garment issues at bay.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Q&A: Giving bad employee references
Tips to keep you and your practice out of trouble when giving job references.
 MORE ARTICLES

Managing the money
Good fees, bad fees
Avoid invoices that aggravate clients. Consider these modified service codes.
Stop underserving your clients
Compare your medical services to Well-Managed Practices' service percentage.
4 tips you can take to the bank
Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
Marketing data and solutions (part 1)
Analysis of veterinary market data shows the toughest competitive factors, the most popular marketing strategies, and the move to online marketing solutions.
BizQuiz: Where does the money go?
Test your financial knowledge with this short quiz, and find out if you really know where the money goes.
Proposed tax deduction for veterinary care draws mixed reaction
National Report — Starting next year, practitioners might be able to add the words "tax deductible" to their discussions about fees.
Unearth your veterinary practice's financial problems
Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.
Fee, fi, fo, fum: Smart pricing doesn't have to be a fairy tale
Bring your veterinary practice's fee structure to the next level by using a value-based strategy.
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Managing your time
What to ask before you buy software
Before you purchase practice management software, make sure you ask these crucial questions.
How to speed up slow doctors
How to speed up a slow doctor.
Pounce on your purrfect software
Computer expert shows you the correct approach to snagging your ideal software.
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
3 signs your schedule is broken
Scheduling woes can leave clients and team members in tatters. Fix them with these strategies.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
How to market your emergency services
Relationships with other practices make or break your referrals.
The 5-to-7 ratio
Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue and the cost of paraprofessional staff. Anything outside that ratio is bad for the practice.
Video blog: Online client forms
Posting client forms online saves pet owners' time and yours.
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Managing yourself
Is the recession driving you crazy?
The U.S. economic crisis may lead to a mental crisis in many Americans, survey says.
Leaders who lose their confidence, more apt to lose their temper
New research shows how feelings of self-worth are tied to workplace behavior.
4 ways to keep the peace at your practice
Adopt one of these personalities to negotiate your way to workplace Nirvana.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Join the Firstline Challenge—and win
This free program helps team members improve themselves and the practice—and maybe win an iPod Touch.
Introducing the Firstline Challenge
Here's information about how to improve yourself and your team—and even win an iPod Touch.
How to start a pet food bank
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Four ways to say no nicely
Don't fall victim to the yes syndrome. Use these techniques to say nay.
Does your practice have a zit of a problem? Pop it at the Managers' Retreat
Dynamic duo Opperman and Grosdidier make finding flaws in your practice fun. How? By giving you the tools to buff out the blemishes.
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Marketing for managers
Marketing data and solutions (part 1)
Analysis of veterinary market data shows the toughest competitive factors, the most popular marketing strategies, and the move to online marketing solutions.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
Banfield chief sees slow recovery for animal-health market
John Payne, president and CEO of Banfield, The Pet Hospital, thinks the worst is behind but doesn't foresee a dramatic or fast recovery for the animal-health market. He addressed about 100 leaders in the veterinary medical market at the 2009 Pet Health Care Industry Summit in Portland, Ore.
How to market your emergency services
Relationships with other practices make or break your referrals.
Twitter can make—or break—your reputation
Proactive use of online social networks preserves your practice's standing with clients.
Fliers: Junior and senior wellness testing
These junior and senior wellness testing fliers promote your services to pet owners.
Practice branding: Radio ads with personality
Take a cue from these memorable radio spots and show pet owners what your practice is all about.
Personalizing mass client e-mails
Save time and money by sending personalized mass e-mails to clients.
Build a brand in 5 steps
How to develop your brand.
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Marketing for techs
Marketing data and solutions (part 1)
Analysis of veterinary market data shows the toughest competitive factors, the most popular marketing strategies, and the move to online marketing solutions.
Practice branding: Radio ads with personality
Take a cue from these memorable radio spots and show pet owners what your practice is all about.
Personalizing mass client e-mails
Save time and money by sending personalized mass e-mails to clients.
Web 102—opening an online store
Here's an easy way to take the edge away from Internet pharmacies.
Web 101—how to start a practice site
Have you been given the task of creating a Web site? Here's where to begin.
Heartworm reminder
Scope out this sample form.
Client handout: Certificate of bravery
Award surgery patients for their bravery.
Do's and don'ts for selling recommendations
What to say when making a recommendation.
Sample script: Push products without being a pushy salesperson
A sincere recommendation isn't the same as a sales pitch.
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Money matters for techs
BizQuiz: Where does the money go?
Test your financial knowledge with this short quiz, and find out if you really know where the money goes.
What do team members make?
Here's a look at average employee earnings by position and region. How does your pay stack up?
Technology nets you e-mazing results
Save time and money by tapping into your practice's technological potential.
Form: Compare pet insurance plans
Find the plan that's right for you, your practice, and your clients.
Ask Amy: Miffed by missed fees
What do you do about missed fees?
Web 102—opening an online store
Here's an easy way to take the edge away from Internet pharmacies.
Fighting identity theft
Washington — A federal rule requiring businesses, including veterinary practices, to have a written program to spot identification theft takes effect this month.
Funds and games
Make a good time out of teaching employees about the bottom line with these four team-building contests.
Style files
Score a mani-pedi on the practice's dime.
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Office efficiency
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
How to speed up slow doctors
How to speed up a slow doctor.
3 signs your schedule is broken
Scheduling woes can leave clients and team members in tatters. Fix them with these strategies.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
Scheduling: A front-desk tactic for efficiency
Receptionists can play a part in preventing too much overtime and too much downtime.
Being micromanaged? Here's Mark Opperman's advice
You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.
You can count on it
Well-placed calculators save time.
How to be more efficient every day
No one becomes a lean, mean, efficiency machine overnight. It takes time. Watch Denise Tumblin's, CPA, video and see how you can become more effective every day.
Need to save time? Here are two easy ideas
Team members are already texting and downloading forms, so why not put this technology to use in practice?
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Other food animal species
Animal welfare: When emotion and science collide
When it comes to animal welfare, is it too late for diplomacy or have the battle lines already been drawn? The Humane Society of the United States and the American Veterinary Medical Association have differing approaches and agendas about livestock housing.
FARAD begins shutting down
Washington - Neither a short-term cash infusion or the $2.5 million in long-term funding promised for the support of the Food Animal Residue Avoidance Databank (FARAD) in this year's Farm Bill came through in time, so the resource used to keep contaminants out of the food supply for more than a quarter century began shutting down Oct. 1.
Common diseases of meat goats: Individual animal diseases (Proceedings)
Information on pregnancy toxemia, polioencephalomalacia, listeriosis, tetanus, scrapie, rabies, and anemia in goats.
Parasites: The problem (Proceedings)
Although sheep and goats get numerous types of parasites, Haemonchus contortus is the most important nematode and most significant parasite with respect to anthelmintic resistance, and will be the focus of this discussion.
Fluid therapy in small ruminants (Proceedings)
Information on fluid therapy in sheep, goats, llamas, alpacas, crias, and lambs.
Managing urolithiasis (Proceedings)
Obstructive urolithiasis is a common problem encountered in small ruminant practice.
Parasites: Treatment and control (Proceedings)
Strategic deworming programs were developed for Ostertagia problems in cattle, and are of limited use with Haemonchus infestations in small ruminants.
Common surgical procedures in small ruminants (Proceedings)
Information on cesarean section in goats and sheep and nerve blocks, castration, and dehorning in goats.
Common diseases of meat goats: Herd diseases (Proceedings)
Information on caseous lymphadenopathy, caprine arthritis encephalitis virus, Johne's disease, and mycoplasmosis in goats.
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Patient care for techs
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
An unusual gingival lesion: the resolution
Root-canal therapy was chosen to avoid surgery on the patient mentioned in the first two parts of this series. While root canal is very successful, not all cases respond. Additional therapy may be required.
How rehab helps pets
A quick Q&A to get you up to speed on rehabilitation.
A splashy way to rehabilitate pets
Underwater treadmills help pets recover.
Rehabilitation defined
This glossary provides the definitions of terms used in the article Creature Comfort.
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Patient welfare for techs
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
World Rabies Day is Sept. 28
Study shows that pet owners need more information about this fatal disease.
Shower pets with security
Use shower curtains to keep caged animals anxiety levels low.
ASPCA aids in taking down largest U.S. dog fighting ring
Arrests made in eight states thanks to a group effort.
Form: Senior wellness report card
Pets are never too old to make the grade. Send this wellness report card home with your next senior patient.
Pain isn't an option
Talk to clients about pain management.
Veterinary technician program done with purpose-bred dealers
USDA code violations cause program to re-evaluate its vendors.
Alabama reconsiders annual rabies vaccination
How often should pets be vaccinated for rabies?
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Personal finances for managers
Recession talk: We're not out of the woods yet
The economy is starting to recover, but challenges linger.
Personal finances: How anyone can save
Follow this simple advice for keeping more of your money, even when times are tight.
What do team members make?
Here's a look at average employee earnings by position and region. How does your pay stack up?
Past NAVTA president speaks up
Julie Legred, CVT, talks about the overwhelming need for veterinary technicians.
Get your 2008 stimulus check in 2009
Does Uncle Sam owe you a rebate? Read this to find out.
Home is where the tax relief is
Property owners and first-time homebuyers can take advantage of tax breaks.
Monitoring your practice in today's economy
Paying attention to demographics, finances, diagnostics yields benefits.
Finances: Why should team members care?
This video explains why money matters, even when you're not the owner.
Are your good looks costing you?
Women spend too much on cosmetics, study says.
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Rabbits
What's wrong with this rabbit's eyes?
This 2-year-old spayed female rabbit was presented for evaluation of bilateral exophthalmos of two weeks' duration. Except for the bilateral exophthalmos, the results of the ocular examination were normal. What is the most important ancillary imaging test in a rabbit with this history?
Neutering companion exotic mammals (Proceedings)
One of the main reasons for neutering exotic pet mammals is to control reproduction.
Managing dental abscesses in rabbits (Proceedings)
Anorexia is a common presenting complaint and dental disease should be considered in any rabbit that presents for anorexia.
Petco no longer sells rabbits
Starting in 2009, Petco will only arrange rabbit adoptions, not sales.
Respiratory disease (Proceedings)
Rabbits with respiratory disease may present with a variety of clinical signs.
Radiology of rabbits – Master class (Proceedings)
Normal and abnormal radiographs of a variety of conditions in the pet rabbit will be presented.
Dealing with GI problems (Proceedings)
Gastrointestinal problems are by far one of the most common problems that initiate a visit to the vet for the pet rabbit.
How to introduce avian and exotic patients to your practice (Proceedings)
Deciding to open your practice to seeing avian and exotic patients is definitely a great idea. Avian and exotic pets are growing in numbers and people are just as, and sometimes even more attached to them as others are to their pet dogs and cats.
Surgical considerations (Proceedings)
Since rabbits are a highly sensitive prey species, a very conscientious effort needs to be made to reduce stress, pain and any other factors that could be a detriment to their health in the peri-operative period.
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Reptiles
Indiana aims to clarify rules on exotics
Indiana's regulations on the sale and possession of reptiles, amphibians and fish are under review.
N.C. lawmakers put the squeeze on reptile owners
Snakes that squeeze and venomous reptiles must now be kept under lock and key in North Carolina.
Lizards lounge for survival purposes
Talk to reptile owners about adequate sun access.
Infectious diseases of captive reptiles (Proceedings)
The rise in popularity of herpetoculture over the past two decades has led to an increased number of reptiles being imported and captive reared to meet the demands of herpetoculturists.
Antibiotic therapy in reptiles (Proceedings)
To date there have been very few pharmacokinetic studies published in reptiles, and with only only limited numbers of antibiotics.
Approach to the anorectic reptile (Proceedings)
There is no question that the most common health problems associated with captive reptiles are diet related.
Diagnostic imaging considerations for reptiles (Proceedings)
Diagnostic imaging is an underutilized resource in herpetological medicine.
ER/ICU techniques in reptile patients (Proceedings)
Reptiles take a very long time to get sick. Likewise, amphibians tend to hide disease for prolonged periods.
Reptilian clinical pathology (Proceedings)
"Bad laboratory data are worse than no laboratory data at all."
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Revenue
CVC Live: Could clients slip through the cracks?
It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.
Stop underserving your clients
Compare your medical services to Well-Managed Practices' service percentage.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
4 tips you can take to the bank
Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide.
Good fees, bad fees
Avoid invoices that aggravate clients. Consider these modified service codes.
Unearth your veterinary practice's financial problems
Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.
Fee, fi, fo, fum: Smart pricing doesn't have to be a fairy tale
Bring your veterinary practice's fee structure to the next level by using a value-based strategy.
Manage for profit—even in a recession
Tips to increase veterinary practices' bottom line during a recession—or any time.
Case studies: Make sure new equipment earns its keep
Veterinarians share their financial success stories with ultrasound machines, dental digital radiography units, and surgical and therapy lasers.
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Salary, benefits, debt
Practice owners cut back on raises during this recession
Many team members aren't getting raises this year.
Q&A: Get the raise you deserve
My production as an associate warrants a raise. How do I ask the practice owner?
Should technicians earn $70K?
Here's what a few experts think.
Past NAVTA president speaks up
Julie Legred, CVT, talks about the overwhelming need for veterinary technicians.
Public-health DVM shortage called 'critical'
The dramatic shortage of public-health veterinarians could put the nation at risk.
Production-based pay: An economic necessity
Our immediate future is about 80 watts short of bright.
Shawn McVey's two cents
Shawn McVey says a $70,000 salary is possible.
Get your 2008 stimulus check in 2009
Does Uncle Sam owe you a rebate? Read this to find out.
In 2009 raises will come ... for some
More than half of employers expect to raise salaries in next three months, according to survey.
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Skill builders for techs
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Reading Firstline should give you a leg up
Crack open your trade publications—it could help advance your career.
Safety protocols still necessary for computerized and digital radiography
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
Recording anesthesia info in medical records
When you administer anesthesia, make sure you completely document the process.
How to keep meticulous medical records
It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines.
Medical records for emergencies
Emergency medical records are arguably the most important records you'll keep.
Do this today to avoid burnout tomorrow
You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.
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Small mammals
Guinea pigs set to be the new trendy pet
A recently released movie has kids begging for guinea pigs. But are they ready for the commitment?
Feeding behavior and nutrition of the sugar glider (Petaurus breviceps)
Despite the popularity of sugar gliders (Petaurus breviceps) as a companion species in the United States, and a more extensive history of captive management in its native Australia as well as in zoologic institutions globally, a number of health issues potentially related to suboptimal dietary husbandry are still reported.
Solving a sticky situation
How to unglue a hamster.
Diagnostic testing in exotic small mammals (Proceedings)
Many of the exotic species we deal with have evolved to mask their illness to avoid predation.
Neutering companion exotic mammals (Proceedings)
One of the main reasons for neutering exotic pet mammals is to control reproduction.
Blood collection techniques in exotic small mammals
The size of many small exotic pocket pets seen in private veterinary practices can make diagnostic blood sample collection problematic.
Clinical pathology for exotic small mammals (Proceedings)
Nontraditional mammalian species, such as ferrets, lagomorphs, marsupials, hedgehogs, and rodents, are stoic by nature and have evolved to mask their illness to avoid predation.
Exotic mammal dermatology (Proceedings)
When an exotic small mammal presents for a problem associated with the integument, it may be hard not to try to focus on that specific system.
How noises affect bats' foraging behavior (3:56)
Researchers studied whether noisy environments would deter bats from seeking insects.
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Staff pay
Risks, rewards of commission compensation
Some practices will benefit from production-based compensation packages, while others could be injured by them.
Ask Amy: Part-time work for full-time pay — it's not fair
Amy offers advice on equity in pay.
The veterinary practice manager's role increases during hard times
Every practice, whatever its size, needs a strong, reliable manager to oversee associates and staff. Once trained, he or she should have a relatively free hand to deal with all management problems as they arise.
Practice owners cut back on raises during this recession
Many team members aren't getting raises this year.
Benefits and pay: Making a slow upward climb
While average earnings are up from years past, 2009 isn't a banner year for team pay.
What do team members make?
Here's a look at average employee earnings by position and region. How does your pay stack up?
Shawn McVey's two cents
Shawn McVey says a $70,000 salary is possible.
Should technicians earn $70K?
Here's what a few experts think.
Production-based pay: An economic necessity
Our immediate future is about 80 watts short of bright.
 MORE ARTICLES

Student news
The dvm360 Five - Episode 4
In this edition, live from CVC San Diego, an immunologist comments the H1N1 case in a cat, a tip for getting home on time, and a discussion of student debt and the economies of practice.
Virtual cow gives students new virtual learning tool
London, England -- A British veterinarian has developed a realistic model of a cow's backside that students can use for practice in detecting pregnancies and infections.
CVC Live: Student debt and the economies of practice
Dr. Michael Andrews participated in the DVM Newsmakers Summit at CVC in San Diego, and afterward shared these insights into the financial realities veterinarians face.
Wisconsin legislators PAVE the way for foreign-trained veterinarians
Madison, Wis. -- The Wisconsin State Assembly voted unanimously to send a new bill to the state Senate that would provide another pathway to licensure for veterinarians who study at foreign veterinary schools.
Oklahoma City to donate cadavers to vet school
Oklahoma City -- City council members voted unanimously to skip the landfill and give animals euthanized at the Oklahoma City Animal Shelter to Oklahoma State University?s (OSU) veterinary college for use in teaching students and technicians.
Georgia veterinary college to hold translational medicine symposium
Athens, Ga. -- A symposium on veterinary translational medicine research will be held Oct. 29 at the University of Georgia's College of Veterinary Medicine.
What it takes to deflate your career expectations
If Robert Frost had had a career counselor, perhaps he would have taken the road more travelled. At least, that's what recent research suggests. Two new studies show that only when faced with harsh realities do people begin to question their picturesque view of their abilities, and opt for a more beaten-down career path.
AVMF, Pfizer offer new scholarship program
Schaumberg, Ill. -- The American Veterinary Medical Foundation (AVMF) and Pfizer Animal Health are partnering to offer a new annual scholarship program that will dole out $2 million to veterinary students by 2012.
State Oks funds for Tufts; Penn awaits budget action
Grafton, Mass. — After months of planning for the worst of budget cuts, Tufts University's Cummings School of Veterinary Medicine is celebrating the Legislature's move to earmark $2.5 million for the school next year.
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Students flash
CVC Live: Student debt and the economies of practice
Dr. Michael Andrews participated in the DVM Newsmakers Summit at CVC in San Diego, and afterward shared these insights into the financial realities veterinarians face.
Quiz: What dog breed would you be?
Match your personality to one of America's most loved dogs. Take this quick and fun quiz to uncover your pooch persona.
Tufts tackles One Health with new conservation medicine degree program
North Grafton, Mass. -- A new master of science in conservation medicine degree is under development at Tufts University's Cummings School of Veterinary Medicine.
8 keys to having it all: a practice, a family—and your sanity
Practice-owning moms share lessons and laughs during CVC panel discussion.
Couple establish new equine residency at Michigan State
East Lansing, Mich. -- There's a new equine medicine residency at Michigan State University (MSU), thanks to an endowment from an alumni couple.
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Survival skills
Video: 'You won't let my pet die, will you?'
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
Consistent practice standards vital
Veterinary practices that maintain a consistent standard of care stand the best chance of surviving in today's economic climate.
AVMA coverage: State boards and standards of care
A veterinary specialist asks tough questions and offers advice to practitioners on good habits to survive licensing board investigations.
Tips for women on work-life balance
You can't do it all. But a speaker at this year's AVMA conference has seven steps to help you do what's most important.
Video: How to get comfortable with delegation
Don't be a micromanager. Learn to delegate and inspect the results the right way with Mark Opperman, CVPM.
Employees reluctant to leave hostile environments
An inhospitable workplace doesn't necessarily mean a new job search for many workers.
Q&A: Get the raise you deserve
My production as an associate warrants a raise. How do I ask the practice owner?
Commentary: Think twice before criticizing a colleague
Badmouthing our colleagues in front of clients paints a bad picture.
Speak up—or forever fall behind
A new study says outspoken people are judged as more competent—even if they're not.
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Swine
Swine vets asked to report H1N1 suspicions to state officials
National Report -- The American Association of Swine Veterinarians (AASV) is asking veterinarians to reach out to state health officials first if they suspect an H1N1 outbreak in a swine herd.
Pigs join the ranks of domesticated animals with sequenced genomes
Champaign, Ill. -- Dogs, cats, cows, horses, and now pigs. A first draft of the swine genome has been mapped, according to the University of Illinois at Urbana-Champaign.
Animal welfare: When emotion and science collide
When it comes to animal welfare, is it too late for diplomacy or have the battle lines already been drawn? The Humane Society of the United States and the American Veterinary Medical Association have differing approaches and agendas about livestock housing.
H1N1 found in Minnesota pigs, Oregon ferret
National Report -- Tests confirm that pigs at the recent Minnesota State Fair were infected with H1N1 influenza virus. They are the first swine in the country to be found with the 2009 pandemic virus.
Fear over H1N1 detection brings down swine disease samples
National Report -- The U.S. Department of Agriculture, concerned about a perceived drop in swine disease samples from pork producers, is urging veterinarians to continue monitoring herds for a variety of diseases, including the H1N1 influenza virus.
Human H1N1 vaccines are on their way
Veterinarians may want to get in line early to receive the H1N1 vaccines recently approved by FDA.
DHS firm on Kansas site for bio-defense research lab
Despite a GAO report critical of its choice, the Department of Homeland Security remains committed to the Manhattan, Kan., site it chose for a new national bio-defense research laboratory and says it won't re-open the selection process.
Veterinary, human-medicine researchers working on H1N1 diagnostic tools
Manhattan, Kan. -- Two Kansas State professors and one from Iowa State University are collaborating with a scientist at the New York State Department of Health (NYDH) on diagnostic and intervention tools for the H1N1 virus.
New influenza A virus found in Canadian pig farm workers
Saskatchewan, Canada -- Canadian public health officials are investigating a new strain of influenza that has sickened two pig farm workers in Saskatchewan.
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Taxes
Arkansas officials clarify sales tax rules for veterinarians
Arkansas -- Following a request from the Arkansas Veterinary Medical Association, the state Department of Finance and Administrations has issued written guidelines on sales and other tax regulations for veterinary practices.
Proposed tax deduction for veterinary care draws mixed reaction
National Report — Starting next year, practitioners might be able to add the words "tax deductible" to their discussions about fees.
Calif. considers tax break for adoptions from shelters
Sacramento -- A tax deduction for the cost of adopting a pet from a rescue organization is being considered by California lawmakers, but already has been trimmed from its original version.
Stimulus plan brings COBRA changes
Government is subsidizing premiums, but employers pay up front
New tax laws (Sponsored by Intervet/Schering-Plough Animal Health)
The new year brings new tax issues to look at for large and small businesses. Looking back at 2008—and forward to 2009—a challenging year awaits.
Tax-law changes in 2008 that can help you now
With the season for filing 2008 tax returns well under way, all veterinarians should be aware of changes to the laws.
California's proposed tax on veterinary care draws fire
National Report — Veterinarians are protesting a state proposal to tax veterinary services in California. Hundreds of letters were sent to the California Veterinary Medical Association. Currently, only three other states tax veterinary services — Hawaii, New Mexico and South Dakota, according to the American Veterinary Medical Association.
Tax breaks in the bailout bill
Talk about last-minute changes in tax laws that will affect veterinarians.
Obama vs. McCain: How the candidates' tax plans will affect you
In this session from CVC West, consultant Tom McFerson, CPA, discusses the ramifications of the candidates' tax plans for veterinarians.
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Team building for techs
Forget "us vs. them"
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
Getting naysayers on board
Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters.
Video blog: Role-playing done right
Role-playing doesn't have to be hokey or scary. Here's how to do it right
Go with the group. It's good for your individuality
Being part of an institution like veterinary medicine helps you grow into yourself.
The buzz about Firstline Live
Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.
Will work for tips
Don't hear praise through the grapevine.
Funds and games
Make a good time out of teaching employees about the bottom line with these four team-building contests.
What your tastes say about you
Food preference is linked to one's career.
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Team communication for managers
Video: How to give effective feedback
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Sample script: Don't be a Scrooge with time-off requests
How to handle the time-off talk.
Dr. Kevin Fitzgerald: Encouragement is the currency of success
Encourage team members to promote an environment of confidence.
BizQuiz: Is it sexual harassment?
Test yourself to see if your policies are ready for potential sexual harassment problems before they reach the court.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
Managers: Take action
Here are three ways to help your team work together more cohesively.
Forget "us vs. them"
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Managers: End team rivalries
If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.
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Team communication for techs
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Forget "us vs. them"
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
Women can keep secrets for just 47 hours
Most women believe they are trustworthy, but many can?t resist the temptation of revealing secrets.
What the nurse shortage could mean for the veterinary industry
Recent graduates are leaving the nursing field after being met with overwhelming challenges. Could your team members do the same?
Firstline Live 2009: Editor's favorite tip
Here's how to deal with perpetually late employees.
Getting naysayers on board
Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters.
The cost of clashing
Conflict happens—and that's OK. But if it's not handled correctly, people and pets suffer.
How to stop gossip
When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?
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Team conflict for techs
4 signs you're working for a bully
You could damage your career by working for a boss who pushes you around.
Forget "us vs. them"
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Women can keep secrets for just 47 hours
Most women believe they are trustworthy, but many can?t resist the temptation of revealing secrets.
How to confront co-workers without the drama
Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.
Firstline Live 2009: Editor's favorite tip
Here's how to deal with perpetually late employees.
How to stop gossip
When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?
Worst way to announce changes to the team
Avoid this snafu when telling team members about new practice protocols.
The buzz about Firstline Live
Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.
Work in a 50+ employee practice? Then you need these two tips
Here are ideas for reducing conflict and boosting efficiency on a large team.
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The job market
Where the jobs are: Who's hiring, who's firing
Hiring numbers are down from last year. What does this mean for your practice? Here's a look at how many practices are hiring and what positions they're looking for.
Expert opinions on the economy and its effects on veterinarians
Two experts share their forecasts for the veterinary industry.
Employees reluctant to leave hostile environments
An inhospitable workplace doesn't necessarily mean a new job search for many workers.
Choice veterinary jobs hard to find in tough economy
As new veterinary graduates prepare to enter the work force this month, they are finding that jobs are not as plentiful as they had hoped.
Tight job market for new veterinary graduates
Veterinary graduates are finding a tighter job market this year than in the past.
Incentive programs do little to lure students
You can lead a veterinary student to grant money, but you can't make them drink.
Career: It's a matter of choice
Veterinary students can choose many career paths upon graduation and with severe shortages in some areas, it might be worth taking a look at the road less traveled.
Public-health DVM shortage called 'critical'
The dramatic shortage of public-health veterinarians could put the nation at risk.
The job market, economy mixed for private practices
The number of associate veterinarians expressing interest in veterinary practice ownership declined, again.
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The job search
Craft an e-fficient resume
Use these tips to make your resume work well online
Tight job market for new veterinary graduates
Veterinary graduates are finding a tighter job market this year than in the past.
A successful career starts with the heart
Acclaimed veterinarian Dr. Marty Becker says pursuing a veterinary career offers the perfect blend of science and soul.
Public-health DVM shortage called 'critical'
The dramatic shortage of public-health veterinarians could put the nation at risk.
Changes in agriculture place new demands on rural veterinarians
National Report — While the shortage of rural veterinarians across the country is palpable, the number of people needed isn't.
Nonverbal cues: Practice makes perfect
Something about your nonverbal cues are just as important, if not more, than your verbal communication...whatever
Nightmare Interviews
Have you ever experienced a nightmare interview? Tell us about it!
Turn your internship into a full-time job
Love your internship? Learn how to turn it into a permanent position.
First veterinary forensics program created at UF
A veterinary forensics program, under development by ASPCA and the University of Florida, was unveiled this week.
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Tools for managers
Video: How to give effective feedback
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
What to ask before you buy software
Before you purchase practice management software, make sure you ask these crucial questions.
Pounce on your purrfect software
Computer expert shows you the correct approach to snagging your ideal software.
How to market your emergency services
Relationships with other practices make or break your referrals.
The 5-to-7 ratio
Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue and the cost of paraprofessional staff. Anything outside that ratio is bad for the practice.
Being micromanaged? Here's Mark Opperman's advice
You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.
Pet abandonment sample letter
Use this form to customize a letter that will protect abandoned pets and your practice.
Start a senior wellness program
What every senior program needs?and why.
Need to save time? Here are two easy ideas
Team members are already texting and downloading forms, so why not put this technology to use in practice?
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Training and motivation
4 ways to keep the peace at your practice
Adopt one of these personalities to negotiate your way to workplace Nirvana.
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Small businesses lack cybersecurity savvy
Study suggests American businesses have a false sense of security when it comes to the Internet
Reading Firstline should give you a leg up
Crack open your trade publications—it could help advance your career.
Improve your referral relationships
A referral case coordinator can increase recommendations and decrease referring doctors' dissatisfaction.
Video: How to give effective feedback
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
Safety protocols still necessary for computerized and digital radiography
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Dr. Kevin Fitzgerald: Encouragement is the currency of success
Encourage team members to promote an environment of confidence.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
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Veterinary Exotics
Growth of exotics climbs along with illegal importation problem
The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns.
Illegal exotics
What's a veterinarian to do? Treat the animal or report the client?
H1N1 found in Minnesota pigs, Oregon ferret
National Report -- Tests confirm that pigs at the recent Minnesota State Fair were infected with H1N1 influenza virus. They are the first swine in the country to be found with the 2009 pandemic virus.
APHIS wants to shorten leash on circus animals
Washington -- Uncle Sam's animal inspectors hope a proposed new rule under the Animal Welfare Act will make it easier to conduct unannounced inspections at circuses, mobile petting zoos and other animal acts.
Western wins grant for endangered species breeding study
Pomona, Calif. -- Researchers at Western University?s College of Veterinary Medicine landed a $100,000 grant to work on improvements to captive endangered species? breeding programs.
Exotics vets name officers, set specialty exam
Cathy Johnson-Delaney was elected to a second consecutive term as president of the AEMV.
Veterinary research with snake venom sheds light in 2 areas
A veterinary researcher and a biologist believe they've found a more effective method of collecting snake venom and also may have shed some new light on evolution.
Indiana aims to clarify rules on exotics
Indiana's regulations on the sale and possession of reptiles, amphibians and fish are under review.
N.C. lawmakers put the squeeze on reptile owners
Snakes that squeeze and venomous reptiles must now be kept under lock and key in North Carolina.
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Veterinary Food Animal
Coughing? Wheezing? You work in a barn, says vet school
North Grafton, Mass. -- Results of a survey out of Tufts University's Cummings School of Veterinary Medicine has uncovered some dirt about barn workers: namely, that organic and inorganic dust in the barn may be leading to respiratory problems in the more than 4.6 million Americans involved in the equine industry.
Pigs join the ranks of domesticated animals with sequenced genomes
Champaign, Ill. -- Dogs, cats, cows, horses, and now pigs. A first draft of the swine genome has been mapped, according to the University of Illinois at Urbana-Champaign.
WHO says H1N1 virus could mutate, warns vigilance in watching for symptoms
Geneva, Switzerland -- Concerned by the potential of the H1N1 pandemic virus to become more virulent as the pool of viral genes circulates among a number of hosts, the World Health Organization (WHO) is calling for close monitoring and proper management of animals that exhibit symptoms of respiratory infections.
Virtual cow gives students new virtual learning tool
London, England -- A British veterinarian has developed a realistic model of a cow's backside that students can use for practice in detecting pregnancies and infections.
Ohio voters approve creation of new livestock board
Livestock housing standards in Ohio now will be set by a Livestock Care Standards Board.
Animal welfare: When emotion and science collide
When it comes to animal welfare, is it too late for diplomacy or have the battle lines already been drawn? The Humane Society of the United States and the American Veterinary Medical Association have differing approaches and agendas about livestock housing.
Calif. outlaws tail docking of cattle, horses
Sacramento, Calif. -- Gov. Arnold Schwarzenegger signed into law a bill making cattle and horse tail docking illegal in California.
H1N1 found in Minnesota pigs, Oregon ferret
National Report -- Tests confirm that pigs at the recent Minnesota State Fair were infected with H1N1 influenza virus. They are the first swine in the country to be found with the 2009 pandemic virus.
New farm animal welfare law passes in Michigan
Lansing, Mich. -- Michigan Governor Jennifer Granholm today signed a new animal-welfare law mandating pen sizes for veal calves, egg-laying hens and pregnant sows.
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Veterinary managers
Is the recession driving you crazy?
The U.S. economic crisis may lead to a mental crisis in many Americans, survey says.
Leaders who lose their confidence, more apt to lose their temper
New research shows how feelings of self-worth are tied to workplace behavior.
4 ways to keep the peace at your practice
Adopt one of these personalities to negotiate your way to workplace Nirvana.
Small businesses lack cybersecurity savvy
Study suggests American businesses have a false sense of security when it comes to the Internet
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Reading Firstline should give you a leg up
Crack open your trade publications—it could help advance your career.
Improve your referral relationships
A referral case coordinator can increase recommendations and decrease referring doctors' dissatisfaction.
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
Video: How to give effective feedback
Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks.
 MORE ARTICLES

Veterinary news
The dvm360 Five - Episode 4
In this edition, live from CVC San Diego, an immunologist comments the H1N1 case in a cat, a tip for getting home on time, and a discussion of student debt and the economies of practice.
MRSA study sparks new questions
Owners give a lot to their pets, but are they sharing too much?
The dvm360 Five - Episode 3
Welcome to The dvm360 Five. Give us five minutes and we'll give you updates on the future of primary veterinary practice, changing laws about technicians offering vaccinations, and more.
Audio: Barbaro case offers communication insights
Equine orthopedic specialist Dr. Dean W. Richardson kicked off sessions at CVC East in Baltimore by sharing his experience on the national stage when he treated Kentucky Derby winner Barbaro following the colt's tragic breakdown in the Preakness Stakes.
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Veterinary students
Virtual cow gives students new virtual learning tool
London, England -- A British veterinarian has developed a realistic model of a cow's backside that students can use for practice in detecting pregnancies and infections.
CVC Live: Student debt and the economies of practice
Dr. Michael Andrews participated in the DVM Newsmakers Summit at CVC in San Diego, and afterward shared these insights into the financial realities veterinarians face.
Video: 'You won't let my pet die, will you?'
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
Oklahoma City to donate cadavers to vet school
Oklahoma City -- City council members voted unanimously to skip the landfill and give animals euthanized at the Oklahoma City Animal Shelter to Oklahoma State University?s (OSU) veterinary college for use in teaching students and technicians.
AVMF, Pfizer offer new scholarship program
Schaumberg, Ill. -- The American Veterinary Medical Foundation (AVMF) and Pfizer Animal Health are partnering to offer a new annual scholarship program that will dole out $2 million to veterinary students by 2012.
New offshore veterinary college develops a one-of-a-kind partnership with Virginia Tech
Antigua, West Indies — In a first-of-its-kind agreement with a stateside veterinary college, a new offshore veterinary school offers students the chance to transfer directly into and graduated from an accredited U.S. program.
Tufts' new equine isolation ward triples patient capacity
North Grafton, Mass. -- A new six-stall equine isolation ward at the Cummings School of Veterinary Medicine at Tufts University triples the capacity for patients at the infectious-disease unit.
New grads make more, study longer
Student debt and starting salaries are up, but new DVMs are still opting to stay in the classroom longer.
Incentives to enter large-animal practice on rise
There are many new incentives to encourage veterinary students to consider careers in large-animal medicine or to work in underserved rural areas.
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Veterinary technicians
Keep veterinary clients coming back
Watch Dr. Kramer explain his top tip for client retention.
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Safety protocols still necessary for computerized and digital radiography
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
Commentary: Why clients drive me crazy
Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.
For the love of pets: new clinical articles
Firstline welcomes new clinical content.
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Working efficiently - technicians
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Scheduling success: Follow the Rule of 3
Follow this simple rule to avoid long client wait times.
Keep E-collars handy
Clinic offers organization tip.
Always know where your needles are
See how one clinic keeps track of needles and sringes.
Medical waste chart: Take the danger out of dumping
Remind your team what goes in medical waste and what goes in the dumpster.
Your role with referrals
What can team members do to help veterinarians as they refer more cases?
Video blog: Online client forms
Posting client forms online saves pet owners' time and yours.
Scheduling: A front-desk tactic for efficiency
Receptionists can play a part in preventing too much overtime and too much downtime.
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Working on yourself - technicians
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Reading Firstline should give you a leg up
Crack open your trade publications—it could help advance your career.
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
For the love of pets: new clinical articles
Firstline welcomes new clinical content.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
Safety protocols still necessary for computerized and digital radiography
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
The art of success: Dr. Jeff Werber demonstrates what it takes to be the best at CVC San Diego
A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat.
Recording anesthesia info in medical records
When you administer anesthesia, make sure you completely document the process.
 MORE ARTICLES

Working with clients - technicians
Keep veterinary clients coming back
Watch Dr. Kramer explain his top tip for client retention.
A dog walk a day keeps old age at bay
Seniors who walk regularly with dogs reap many benefits.
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Talking to clients about Cushing's
Use these communication techniques to talk about a chronic but treatable disease like Cushing's.
Talking to clients: Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
How to respond to client fears about feline diabetes
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
4 ways to show clients the value
A tightly honed message helps ensure clients see the value of your care.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
 MORE ARTICLES

Working with patients - technicians
November Firstline Challenge topic: Patient care
Finish these activities to complete the patient care component of the Firstline Challenge.
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
How to start a successful behavior program
This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice.
Behaviors suggestive of postoperative pain in cats
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
An unusual gingival lesion: the resolution
Root-canal therapy was chosen to avoid surgery on the patient mentioned in the first two parts of this series. While root canal is very successful, not all cases respond. Additional therapy may be required.
World Rabies Day is Sept. 28
Study shows that pet owners need more information about this fatal disease.
Shower pets with security
Use shower curtains to keep caged animals anxiety levels low.
Rehabilitation defined
This glossary provides the definitions of terms used in the article Creature Comfort.
 MORE ARTICLES

Working with team members - technicians
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
4 signs you're working for a bully
You could damage your career by working for a boss who pushes you around.
Join the Firstline Challenge—and win
This free program helps team members improve themselves and the practice—and maybe win an iPod Touch.
Forget "us vs. them"
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Generational questionnaire
Use this form at your next team meeting to help bridge the generation gap.
How to confront co-workers without the drama
Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.
Firstline Live 2009: Editor's favorite tip
Here's how to deal with perpetually late employees.
Getting naysayers on board
Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters.
Duty bound: What do team members do?
Find out your primary job responsibilities by position.
 MORE ARTICLES

Your career goals
Dr. Kevin Fitzgerald: Find the finish line
Finish what you start.
Wisconsin legislators PAVE the way for foreign-trained veterinarians
Madison, Wis. -- The Wisconsin State Assembly voted unanimously to send a new bill to the state Senate that would provide another pathway to licensure for veterinarians who study at foreign veterinary schools.
AVMF, Pfizer offer new scholarship program
Schaumberg, Ill. -- The American Veterinary Medical Foundation (AVMF) and Pfizer Animal Health are partnering to offer a new annual scholarship program that will dole out $2 million to veterinary students by 2012.
Learn to say no and set boundaries
Want to have time for family and friends—and yourself? Learn to say "no."
Tufts tackles One Health with new conservation medicine degree program
North Grafton, Mass. -- A new master of science in conservation medicine degree is under development at Tufts University's Cummings School of Veterinary Medicine.
8 keys to having it all: a practice, a family—and your sanity
Practice-owning moms share lessons and laughs during CVC panel discussion.
AVMA cuts funding to VLE program; students ante up funds in support of leadership training
Seattle -- The Student American Veterinary Medication Association (SAVMA) ponied up $25,000 from its reserves to help fund the 2010 Veterinary Leadership Experience (VLE). The next day, the American Veterinary Medical Association (AVMA) cut $300,000 in VLE funding for the next four years.
New grads make more, study longer
Student debt and starting salaries are up, but new DVMs are still opting to stay in the classroom longer.
New fellowships aim to put veterinarians back into research fields
Denver -- A new program from Pfizer Animal Health and Morris Animal Foundation aims at putting practicing veterinarians back into fields of scientific research.
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Hospital Design
Hospital Design

A gutted building finds new life in Culver City, California

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CVC

Experience World-Class Veterinary Education
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