Site Index - dvm360
  • SEARCH:
Site Index

Avian medicine
Veterinarians should alert clients to the top 5 toxins in companion birds
These common household items could put your veterinary clients' pets at risk of illness—or even death.
AVMA watches new year's resolutions
The organization?s legislative agenda lists bills that may affect its members in a variety of ways.
Acting on the fly: A veterinarian's little brother gets into a sticky situation
Veterinarian Bo Brock's doctor-brother gets 'stuck' in an ostrich hunt.
Video: Cock-a-doodle-DON'T
Devoicing and debeaking are complex veterinary surgical procedures performed on roosters to keep them from making noise and fighting. Dr. Eric Klaphake offers his views on these techniques and how to explain them to clients.
Avian flu studies are fit to print, says U.S. biosecurity board
National Science Advisory Board for Biosecurity recommends publishing revised studies on mutated H5N1 virus.
Just Ask the Expert: Why does this duck have a foamy eye?
Dr. Juliet Gionfriddo helps find the cause of Lucky Duck's eye matter.
Avian influenza investigated on Missouri turkey farm
Polk County, Mo. -- A Missouri farm was quarantined and is under investigation by the U.S. Department of Agriculture (USDA) after an outbreak of Avian influenza (H7N3).
Biosecurity: Where West Nile started
Dr. Tracey S. McNamara evaluates today's national biosecurity and recounts her tale seeing the first hints of West Nile Virus in New York
Today's Daily Dose: Avian medicine
Why are cockatiels more likely to develop lockjaw?
 MORE ARTICLES

Back office
Manage your chronic pain in veterinary practice
Pull the thorn out of the lion's paw and learn to manage your chronic pain in practice.
Team training tool: Sample veterinary technician expectation log
Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
A veterinary kennel worker seeks team building advice
There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
Quick tips to grow your veterinary career
Take your job to the next level with this advice to take charge of your career path.
What to say when pet owners can't pay for veterinary care
Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Use laminated pictures to save steps in your veterinary practice
Our kennel technicians would spend time running back and forth between our food display and food room, and they would often forget what they went back to the food room to get.
 MORE ARTICLES

Beef
AVMA watches new year's resolutions
The organization?s legislative agenda lists bills that may affect its members in a variety of ways.
FDA's final antimicrobial regulation proposal provides veterinarians more flexibility
Most antimicrobial drugs will no longer be over-the-counter; pharmaceuticals companies have three years to comply.
Blizzard leaves thousands of cattle dead across western South Dakota
Producers, veterinarians work through staggering herd loss and animal stress.
Heska enters into agreement with Elanco
Elanco gains assets used for the production of bovine and feline vaccines.
Recent animal welfare actions in the food industry
Barry Kipperman says it's info small animal veterinarians should know.
Why small animal veterinarians should care about farm animals
Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath.
Federal agencies seek input on plan for veterinary oversight of antimicrobial use
Producers who once ordered drugs direct from manufacturer will now need veterinary prescription.
Pets and Vets:UC-Davis opens $58.5 million veterinary research facility
Large research enterprise to focus on animal and human health.
DVMs receive student debt repayment awards from USDA
Awards average $98,000; go to veterinarians who agree to work in underserved areas.
 MORE ARTICLES

Benchmarks for managers
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
Use a checkup to measure your veterinary practice's health
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
3 bad spending habits of veterinary practice owners and managers
Take charge of these spending problems so you'll have something to celebrate on your 2014 financials.
Give your veterinary practice a physical exam
6 practice systems to poke, prod and palpate every week, month and year to make sure your veterinary practice is healthy.
Financial figures veterinary team members actually want to know
Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers.
Trends in veterinary medicine and how this impacts your practice
Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues.
Is your practice giving it all away?
Failing to charge, or not charging appropriately, will put you and your practice in the poor house.
Recession: Same ol' song and dance
Here's a look at how the economy has affected your veterinary practice, your clients, and your patients.
Data: Veterinary team members' salary and benefits in 2010
The latest Firstline Team Trends Study lays out the numbers for salaries, benefits, and hourly wages for veterinary team members across the nation.
 MORE ARTICLES

Breaking News
Live from CVC: A non-awkward way to ask your veterinary clients for a good review
Tell happy pet owners how much your team members appreciate hearing positive feedback.
Cat towel wraps, canine scent training dangers and more in the dvm360 Five
The latest veterinary medicine, business and team news.
Blog: Congress starts fast out of the gate in 2014
Success of Veterinary Medicine Mobility Act in Senate could build momentum for more positive results.
The latest alternative injection site for cats and canine cardiology in the dvm360 Five
The Five discusses tail vaccination in cats, canine cardiology, the importance of sharing your clinic's stories on social media, how to better access clients and special treats for feline patients.
How veterinary teams can show a positive "cat-titude"
A slight change in the way you think can alter the entire nature of your practice.
DVM Newsmagazine is now dvm360
A new look, a new era.
Cyanide-producing grass kills cattle in Texas
A genetically modified form of Bermuda grass known as Tifton 85 seems to be the cause of death for a herd of Corriente cattle in central Texas.
Colorado veterinary board to define 'direct supervision', clarifies position on animal massage
Denver-- New state rules in Colorado places veterinary students under the direct supervision of licensed veterinarians.
The dvm360 Five - Episode 22
Steve Bennaka, dvm360.com Assistant Editor, delivers the latest veterinary news and more in Episode 22.
 MORE ARTICLES

Building the bond for techs
Pet selection quiz: Make a match
Just for fun, see which matches you'd make to find good fits for pets and their pet parents. Match up these pairs.
Match pets with the right owners
It often takes more than luck to match the right pets and people for a lifetime of love. If you can get involved early, you can save heartache for pets and people.
Veterinary team members rescue senior cats
When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.
Create your own online veterinary team support group
Connecting with veterinary colleagues online can offer support and a listening ear when you need it.
3 tips for veterinary callback success
Follow-up phone calls show clients you care and are crucial to building trust.
Why I love working with exotic pets
Welcome to the amazing world of animals that hop, slither and soar through the doors of the veterinary practice where we work every day.
Clients nibbling away at your good mood?
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.
Solutions for spoiled veterinary clients
Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
The VHMA files: Connect with veterinary clients
Surveys let veterinary clients rate your performance before they take their frustrations online.
 MORE ARTICLES

Career development for managers
My veterinary practice owner gives mixed signals
My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?
When struggle meets veterinary success
Florida veterinarian's determination pays off after sacrificing for a better life for her son and a career in veterinary medicine.
10 ways to be a successful entrepreneur in veterinary medicine
No matter what the endeavor, don't be afraid to listen to your gut and take a leap of faith to achieve veterinary business success.
The VHMA Files: True confessions of veterinary practice owners
Practice owners speak candidly about what they would like to say to managers.
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
BizQuiz: Are you a No Baloney Veterinary Practice Manager?
Test yourself to rate your "No Baloney" skills to communicate with your boss.
Do you want to scale to new veterinary heights or just plateau?
It's easy to get stuck at 'good enough' when it comes to growing your skills and knowledge in veterinary practice. But that won't make you the best.
Is it worthwhile to become a certified veterinary practice manager?
I'm a manager considering professional certification. Is it worth the investment of time and money? In what ways will certification benefit me?
Becoming a veterinary leader
Break lazy management habits by identifying how you've grown complacent—it's uncomfortable, but necessary.
 MORE ARTICLES

Career development for techs
Team training tool: Sample veterinary technician expectation log
Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations
Get your veterinary team members ahead of the learning curve
Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.
An ailing profession: Veterinary team pay
Veterinary team pay has been largely stagnant, with signs of recovery across positions and a growing demand for technicians.
5 steps to build your veterinary career
Take the next step to make your veterinary job a career with these tips.
Build your veterinary practice and earn more
Help your veterinary practice grow and help more clients and pets, and you can ultimately earn more yourself.
Developing narrative competency in the veterinary field
Find out how to record thorough, accurate medical histories that tell the stories of your pet patients.
Every pet has a story: It's up to veterinarians to write it well
From exam notes to birthday cards to blog posts, you are the author of your veterinary patient's care.
Quick tips to grow your veterinary career
Take your job to the next level with this advice to take charge of your career path.
Reach for new heights in your veterinary career
An encouraging practice owner gave a once-homeless mother a shot at success.
 MORE ARTICLES

Client Communication
Live from CVC: A non-awkward way to ask your veterinary clients for a good review
Tell happy pet owners how much your team members appreciate hearing positive feedback.
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
The latest alternative injection site for cats and canine cardiology in the dvm360 Five
The Five discusses tail vaccination in cats, canine cardiology, the importance of sharing your clinic's stories on social media, how to better access clients and special treats for feline patients.
Feline care: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.
Pain prevention: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss pain prevention with clients.
Heartworm disease: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss heartworm disease with clients and promote year-round prevention in dogs and cats.
 MORE ARTICLES

Client Education
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
The pain prevention toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)
The toxicology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.
The tick control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
Your team in 2014 toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to keep your veterinary team members performing at their best this year.
The life stages toolkit
This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
Feline care: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.
 MORE ARTICLES

Client Relations
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
Live from CVC: A non-awkward way to ask your veterinary clients for a good review
Tell happy pet owners how much your team members appreciate hearing positive feedback.
The pain prevention toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)
The toxicology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.
The tick control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
Your team in 2014 toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to keep your veterinary team members performing at their best this year.
The life stages toolkit
This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
 MORE ARTICLES

Client Service
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
The pain prevention toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)
The toxicology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.
Cat towel wraps, canine scent training dangers and more in the dvm360 Five
The latest veterinary medicine, business and team news.
The tick control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
Your team in 2014 toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to keep your veterinary team members performing at their best this year.
The life stages toolkit
This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
 MORE ARTICLES

Client communication for managers
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Learning goodbye: Veterinarians fill a void by focusing on end of life care
Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)
Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.
6 bright ideas to connect clients with dental care (Sponsored by Virbac Animal Health)
Do you know what your clients think they know about their dogs' dental health?
 MORE ARTICLES

Client communication for techs
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
3 reasons pet owners say "no" to microchips
Learn how to respond when pet owners resist your microchip recommendations.
Team training tool: Cheat sheet for strong veterinary recommendations
Learn to communicate strong veterinary recommendations that show you care.
Client handout: How to habituate your cat to a carrier
Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.
3 tips to talk about natural products with pet owners
Learn how to respond when clients ask about natural products for their pets.
Phone skills: How to attract cat owners when they call your practice
Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.
Treatment option for a tense situation: Communicate, educate and de-escalate
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
 MORE ARTICLES

Client conflict for techs
Sample script: How to answer pet owners' DIY vaccination questions
Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.
Treatment option for a tense situation: Communicate, educate and de-escalate
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Getting past a difficult veterinary client interaction
How do we recapture a positive attitude after a difficult veterinary client brings us down?
Clients nibbling away at your good mood?
When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.
Solutions for spoiled veterinary clients
Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
Identify and handle out-of-control veterinary clients
Protect yourself, coworkers and clients with these simple steps.
3 steps to pierce veterinary clients' vaccine concerns
Avoid blowups and miscommunication by teaching your team to offer pointed information about your vaccination protocols.
 MORE ARTICLES

Client education for managers
Pain: Still a problem?
Pets don't have to deal with pain—but they do.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)
Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.
6 bright ideas to connect clients with dental care (Sponsored by Virbac Animal Health)
Do you know what your clients think they know about their dogs' dental health?
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
 MORE ARTICLES

Client education for techs
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Match pets with the right owners
It often takes more than luck to match the right pets and people for a lifetime of love. If you can get involved early, you can save heartache for pets and people.
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
Float strong veterinary recommendations to pet owners
Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
Client handout: What to do for my dog's itchy, sore ears?
Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.
3 steps for pet nutrition home runs
Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.
 MORE ARTICLES

Client service for managers
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Last call: Remembering veterinary clients' needs with delicate procedures
When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
6 bright ideas to connect clients with dental care (Sponsored by Virbac Animal Health)
Do you know what your clients think they know about their dogs' dental health?
Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)
Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.
Finding the sunshine in euthanasia
The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
 MORE ARTICLES

Communication strategies for managers
Why veterinarians should be more like a Louisiana shoeshiner
If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.
The VHMA Files: True confessions of veterinary practice owners
Practice owners speak candidly about what they would like to say to managers.
My veterinary practice owner gives mixed signals
My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?
BizQuiz: Are you the bully at work?
Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.
BizQuiz: Are you a No Baloney Veterinary Practice Manager?
Test yourself to rate your "No Baloney" skills to communicate with your boss.
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
Angry beyond words? Try this when you or your veterinary team has been attacked online
Turn negative reviews into positive opportunities for your veterinary clinic.
Sample scripts: How to respond to cat owners who resist veterinary care
Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.
Treatment option for a tense situation: Communicate, educate and de-escalate
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
 MORE ARTICLES

Continuing education for techs
Veterinary team burnout buster: Seek CE
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
Team training tool: Sample veterinary technician expectation log
Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations
An ailing profession: Veterinary team pay
Veterinary team pay has been largely stagnant, with signs of recovery across positions and a growing demand for technicians.
Tasks veterinary technicians can perform
Review this summary of duties credentialed technicians and veterinary assistants are allowed to perform.
Mandatory CE: Right for your veterinary team?
A more knowledgeable team means a better experience for clients.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Practice managers: Why you need CE
Make time to improve your veterinary skills with some continuing education.
Team tool: Sample veterinary coach/player agreement
An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.
Survey Results: Are veterinary technicians valued?
Survey Results: Are veterinary technicians valued?
 MORE ARTICLES

Dairy
FDA's final antimicrobial regulation proposal provides veterinarians more flexibility
Most antimicrobial drugs will no longer be over-the-counter; pharmaceuticals companies have three years to comply.
AVMA calls on Congress, veterinary caucus, to stop 'bickering' and end shutdown
Association says animal welfare, food safety and research hang in the balance.
Do you speak barnyard?
Good veterinarians talk to animals. Great veterinarians hear them talk back.
Heska enters into agreement with Elanco
Elanco gains assets used for the production of bovine and feline vaccines.
Recent animal welfare actions in the food industry
Barry Kipperman says it's info small animal veterinarians should know.
Why small animal veterinarians should care about farm animals
Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath.
Parasites developing widespread resistance to dewormers, researchers say
University of Georgia investigators warn of 'significant threat' to livestock industry.
USDA identifies emergency heat stress areas throughout the central United States
Cattle, livestock at high risk for stress as heat indices reach dangerous levels.
FDA appeals judge's order to take action on antimicrobial use
Federal agency seeks to overturn court's ruling to start proceedings addressing concerns.
 MORE ARTICLES

Discipline
BizQuiz: Are you the bully at work?
Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.
Ask Shawn: Sick of a sales pitch from a veterinary team member
One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out
The case of the embezzling veterinary employee
You catch a trusted employee with her hand in the veterinary clinic's till. Once you've recovered from the horror, how do you respond?
Ask Shawn: Sick of a seller in our veterinary practice
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
Prevent explosions by tackling conflict at its source
Identify and address the root of each problem promptly—you'll learn from your issues and create a pleasant environment at your veterinary practice.
Pushing the limit on playing hooky
Q. I think one of my veterinary staff members is abusing the sick days policy. What should I do about it?
'The Incredible Dr. Pol' captures record-setting ratings in fourth season
Jan Pol, DVM, continues to practice "old-school" veterinary medicine on reality show many veterinary professionals find subpar.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Who's steering your practice?
If thoughts of your veterinarian stir you to feelings of mutiny, consider these tips to weather the storms at work and set a course for smooth sailing.
 MORE ARTICLES

Equine Editor's Pick
EPE: A growing veterinary concern in foals
Though its clinical signs can be vague, equine proliferative enteropathy should always be considered in foals with hypoproteinemia.
The ups and downs of equine MRI in veterinary medicine
A look at the pros and cons of standing vs. recumbent magnetic resonance imaging systems.
Rhodococcus equi infection: Treatment and immunity in foals
Part 2 of this series explores a foal's innate defenses against a common bacterial pneumonia and how veterinarians can enhance natural immunity.
Pets and Vets: Veterinary and human doctor partner to treat burned horse
Skin graft techniques used in human medicine utilized in veterinary treatment of Northstar's wounds.
How veterinarians can address atrial fibrillation in horses
As long as they don't have more serious heart disease such as CHF, most horses under a veterinarians care do well with intervention through pharmacologic or electrical cardioversion.
Equine veterinarians make steps toward solving the laminitis mystery
An intensive area of study, laminitis still confounds veterinary researchers looking to advance our knowledge of disease origin, prevention and treatment. But some promising new research projects are looking to make great strides toward better understanding.
Immune system development in foals
In Part 1 of this series, an equine veterinary research team explains two key immune factors—transfer of proinflammatory cytokines to the foal and the foal's ability to respond to antigens.
The trouble with Friesians
With a recent spike in popularity—and more than 100 years of tight inbreeding—these horses are developing serious breed-specific conditions.
Step up the game in your equine practice
Use these tips from Dr. James Guenther to make sure you're measuring up in your equine practice.
 MORE ARTICLES

Exotics flash
Video: Know your exotic pets
Dr. Lori Corriveau shares the common mistakes veterinary practitioners make when dealing with exotic pets.
Secure your stethoscope for hands-free monitoring
A way to make sure your stethoscope stays out of the way during anesthetic monitoring.
Pets & Vets: Sea turtle receives skull surgery at NC State
These photos show how a team of 10 veterinarians successfully completed an experimental skull surgery on a green sea turtle.
Photo gallery: See nonprofit veterinarians in action
These Humane Society Veterinary Medical Association-Rural Area Veterinary Service volunteers provide care to 8,600 pets every year.
Recent Salmonella outbreaks associated with small turtles
Outbreak strains of the bacteria infect 124 people from 27 states, CDC reports.
How to make a turtle "open wide"
A solution for opening turtles' and tortoises' mouths for medication or tube feeding.
Biosecurity: Where West Nile started
Dr. Tracey S. McNamara evaluates today's national biosecurity and recounts her tale seeing the first hints of West Nile Virus in New York
Exotics vets name officers, set specialty exam
Cathy Johnson-Delaney was elected to a second consecutive term as president of the AEMV.
Veterinary research with snake venom sheds light in 2 areas
A veterinary researcher and a biologist believe they've found a more effective method of collecting snake venom and also may have shed some new light on evolution.
 MORE ARTICLES

Expenses
Determining water consumption in animal care facilities
Q: At our veterinary practice, we're considering the addition of grooming and kennel facilities. First, though, we'd like to know: what should we expect for the clinic's water consumption for each boarded dog?
7 tips to elevate your veterinary service
Help your team adapt to change and energize your connection with pet owners.
Should veterinary owners continue providing healthcare benefits—or not?
The Affordable Care Act may make it financially sensible for your small veterinary practice to stop providing an employee plan. It may also eliminate a part of ownership that was a headache anyway.
Veterinarian's detective work pays dividends
This doctor put her sleuthing skills to good use when she was hit with a suspicious fee situation.
Breaking through bureaucracy as a veterinarian
Follow these four steps when sorting out potential errors made by government agencies.
Dreaming up the perfect app for your veterinary practice
Check out the 9 things your hospital's mobile app should do.
Make veterinary retail worth your while
Be strategic when you implement retail, or else you'll lose money instead of making it.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
Do Yellow Pages still work for veterinary practices?
Q: Only nine of our clients indicated they found us through the phone book last year. I'd like to drop our Yellow Pages subscription altogether, but if each client is worth about $500, I wonder if it still has some value.
 MORE ARTICLES

Facility maintenance
3 steps to creating curb appeal
First impressions are crucial. Here's how you can give your practice a facelift and impress clients upon arrival.
Facing a security wake-up call at our veterinary hospital
We learned an alarming lesson the night a burglar broke into our clinic—we weren't well prepared.
Robbery gone wrong: Teen gets stuck in veterinary hospital's HVAC
19-year-old spends 11 hours in ventilation system before employees find him the next morning.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Three veterinary hospital construction nightmares—and how to avoid them
Expanding your veterinary practice into a new facility doesn't have to keep you awake at night—if you take necessary precautions ahead of time.
Safeguard your practice against violence in the workplace
Clinic safety expert offers four layers of protection and how to deal with confrontation.
Letter of the law: Nose out the nasty before purchasing property for a veterinary clinic
You could land yourself in a messy situation if you don't check out all environmental factors on that perfect piece of real estate for your veterinary clinic.
Let the light into your veterinary hospital
Studies show lighting can affect employees' moods and productivity. Here's how to maximize the lighting in your practice.
Photo gallery: 10 trucks for today's equine veterinarian
Compare 2011 and 2012 models and learn whether the extra space for your veterinary drugs and gear in an extended bed means a drop in fuel MPG.
 MORE ARTICLES

Ferrets
Canine patient emits toxic gas, sending veterinary staff to hospital
Common commercial rodenticide thought to be cause of poisoning.
Ferret behavior and enrichment (Proceedings)
Healthy ferrets: Inquisitive, alert and curious, bright eyes, will often eat if offered favored treats
Common diseases of ferrets (Proceedings)
Tumor of the beta cells in the pancreas that secrete excessive levels of insulin.
Utah cat tests positive for H1N1 flu
It's believed to be the second confirmed case in a cat, and its owners had the virus.
AVMA Web site answers H1N1 questions for veterinarians, pet owners
Schaumburg, Ill. -- The American Veterinary Medical Association has made new information available on its Web site for veterinarians and pet owners who have questions about H1N1 influenza in light of recent detection of the virus in an Iowa cat.
Growth of exotics climbs along with illegal importation problem
The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns.
Orthopedic surgery in small mammals (Proceedings)
Fractures in small mammals generally involve the femur, tibia, and occasionally the humerus.
Anemia in ferrets: Clinical case challenges (Proceedings)
Ferrets are very similar to more 'traditional' companions in many ways. They also develop many similar disease processes.
Ferret insulinoma: State of the union (Proceedings)
Pancreatic islet beta cell tumors, more commonly known as insulinomas, have been well recognized and well documented in ferrets over the last 20 years.
 MORE ARTICLES

Flash
CVC highlight: When to refer for advanced imaging—and when not to
Dr. Ryan King outlines which forms of imaging are most helpful in certain clinical cases.
Nibbles and bites: From restaurant to veterinary hospital
An ex-senator jumps back into the veterinary business with a high-end conversion project.
Vet-spiration: Your weekly dose of happy from the veterinary world
Need a little inspiration? Here are five things to help you remember why you love to be a valued team member in the veterinary profession.
Change up your communication style and benefit your veterinary practice
A weekly newsletter took the place of team meetings and got people talking at this veterinary practice.
Ala. state board finds veterinarian guilty after controversial hearing
Charges in regard to Weber's supervision of Eastwood Animal Clinic became the center of the board's years-long public battle against nonprofit spay/neuter clinics.
"We rebuilt!"
Putting a veterinary practice back together after a fire gave this doctor a chance to upgrade his mixed-animal hospital while staying true to his rural community.
Enter our reader appreciation giveaway to win veterinarian Nick Trout's new novel
Like us on Facebook to enter the drawing—five lucky winners will receive an autographed copy of Dog Gone, Back Soon.
Shortage of Apoquel, new veterinary pruritus drug, to continue until 2015
Zoetis: Existing patients can continue treatment but no new orders are being accepted.
Texas veterinarian accused of keeping dogs for experiments in 'deplorable' conditions
Dr. Millard Tierce suspected of animal cruelty after former employee notified clients their pet was not euthanized as agreed upon.
 MORE ARTICLES

Food Animal Flash
Porcine epidemic diarrhea virus continues to spread across U.S.
Mortality rate in suckling pigs as high as 100 percent creates potential impact on pork supply.
Heska enters into agreement with Elanco
Elanco gains assets used for the production of bovine and feline vaccines.
Chickens in Arkansas test positive for avian influenza H7N7
Entire flock at Tyson-supplier farm euthanized as precaution.
Military veterinarians gain experience, help community in Belize
Training exercise provides needed vaccinations for local livestock.
Do you speak barnyard?
Good veterinarians talk to animals. Great veterinarians hear them talk back.
Why small animal veterinarians should care about farm animals
Concern for animals slaughtered in the U.S. should be part of the veterinarian's oath.
Price tag of federal bio-defense lab rises for Kansas
Funds for high-risk NBAF project secured in 2014 federal budget, but not without request for state matching funds.
Federal agencies seek input on plan for veterinary oversight of antimicrobial use
Producers who once ordered drugs direct from manufacturer will now need veterinary prescription.
Veterinary caucus introduces bill to protect mobile practitioners
HR 1528 would exempt veterinarians from DEA restrictions on transporting controlled substances.
 MORE ARTICLES

Front office
Form: Scheduling cheat sheet for veterinary receptionists
Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.
Schedule right, schedule tight in veterinary practice
Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.
More texts from your veterinary clinic cat
Clinic cat's cat-itude knows no bounds. Find out how this cool cat's been catting about in your clinic this week.
Texts from your veterinary clinic cat
If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?
Phone skills: How to attract cat owners when they call your practice
Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.
Team training tool: How to handle pet owners who block your veterinary message
When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
Use care when you leave money messages for veterinary clients
Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.
Quick tips to grow your veterinary career
Take your job to the next level with this advice to take charge of your career path.
 MORE ARTICLES

Hiring and firing
Worried about veterinary competition? Don't be unreasonable
There's plenty of legal mumbo-jumbo out there to assertain what is a reasonable distance or period for veterinarians not to compete.
Calculate your veterinary practice's staff turnover
Use this calculator to stay on top of clinic turnover trends.
4 red flags to look out for in potential veterinary team members
By noticing what candidates are (or aren't) doing in the interview, you're more likely to choose just the right person for the job.
Bring back boomerang employees to your veterinary practice
When frequent turnover happens at your practice, rehiring former team members saves time and money.
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
An ailing profession: Veterinary team pay
Veterinary team pay has been largely stagnant, with signs of recovery across positions and a growing demand for technicians.
Conspiracy theory: Excluding competition from nearby veterinary clinics
There are real-world effects if a handful of veterinary clinics from the same geographic area foster an anticompetitive environment.
When veterinary employees seek greener pastures
Are you overstepping your boundaries by hiring an employee from a competing veterinary clinic? Read on to find out.
4 questions to find—and cultivate—the perfect "10" veterinary team member
Attract the right candidates for your veterinary team, then hire and train them properly to guarantee success for them and your practice.
 MORE ARTICLES

Internal medicine
The pain prevention toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)
 MORE ARTICLES

Law and ethics for managers
Facebook fallout: Comments spark conflict between veterinarians
After his employees made unsavory remarks about a neighboring veterinarian on his clinic's Facebook page, this practice owner faced accusations of unprofessional conduct.
Dear Dr. Rosenberg: Is this veterinarian getting a kickback?
A reader considers the moral implications of an out-of-state veterinarian collecting commission on local cattle producers' distributor purchases—and turns to our ethics expert for an answer.
A veterinarian finds out something is not kosher
Should a veterinarian disclose a non-life-threatening error to a boarding client?
Veterinarians' Q&A with Dr. Rosenberg
Resident ethics expert and readers discuss solutions for two veterinary practice scenarios, including a laboratory error and an unused cancer drug.
BizQuiz: Do you know sexual harassment when you see it?
Take a look at three hypothetical situations and answer the corresponding questions to see if you can recognize sexual harassment at your veterinary practice.
Advertise ethically, veterinarians
Avoid grandiose statements to promote your veterinary clinic—instead, stick to the facts and stay out of legal trouble.
Determining charges for unused veterinary cancer medication
One veterinarian queries an ethics expert and Facebook readers seize the chance to respond.
The final word on 20/20: How veterinarians should respond to negative press
Two simple but savvy media lessons for veterinary practitioners thrust into difficult discussions about the profession—in the exam room or on TV.
The VHMA Files: Simple steps to avoid legal storms in veterinary practice
Help avoid lawsuits by practicing good communication.
 MORE ARTICLES

Leadership strategies for managers
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
My veterinary practice owner gives mixed signals
My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?
BizQuiz: Are you a No Baloney Veterinary Practice Manager?
Test yourself to rate your "No Baloney" skills to communicate with your boss.
Ask Shawn: Am I a hospital administrator or a custodian?
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
The VHMA Files: Be a fly on the wall
Veterinary managers speak frankly about what they would like to say to practice owners.
The veterinary brain, interrupted
Interruptions kill productivity, making your brain work harder to cope. Try these 12 steps to increase your focus and enhance patient care at your veterinary clinic.
Selling a veterinary practice: Retirement boom or bust?
Veterinary owners looking to sell in the next decade face unprecedented levels of market competition from fellow baby boomers. Here's how to position your practice to sell to a new generation of buyers.
Bad reaction: How to prevent your veterinary practice from falling in the reactive medicine trap
You may have found yourself dealing with an ailing pet, its angry owners and stiff competition from a nearby veterinary clinic. Use these tips to help you steer clear of detrimental, reactive practices and focus on providing the best care possible—proactively.
An ailing profession: Money matters
It's time to gain control over your financial health in veterinary practice—and Veterinary Economics is here to help.
 MORE ARTICLES

Life balance for managers
Veterinarians may ignore signs of compassion fatigue
Negative reviews can contribute to a condition veterinarians are exceptionally prone to—and often suffer from in silence.
Veterinary surgeons: Have scalpel, will travel
A new crop of board-certified specialists are bringing top-notch care and convenience to veterinary practices across the country.
Fight veterinary team member burnout with compassion
Q: We've recently had a string of traumatic cases at my hospital, and I'm worried my staff might be suffering from compassion fatigue. What can I do to help?
4 ways to stop being a perfectionist veterinarian
Sometimes just getting something done is much more important than getting it done flawlessly.
Conquering compassion fatigue in the veterinary profession
Rationing empathy and other emotional energies can be a job in itself—but learning to listen to yourself is key.
BizQuiz: Is your life balance out of whack?
Is your life balance out of whack? Use this quiz to find out.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
Finding success in mixed animal practice
Veterinarians with a heart for small-town life find big opportunities with mixed animal practice.
Ways to protect your practice if you outsource payroll
Internal controls provide a system of checks and balances.
 MORE ARTICLES

Managing clients
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Use code words in veterinary practice
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Last call: Remembering veterinary clients' needs with delicate procedures
When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
Resources to help you and your team connect with cat-owning clients
Put these feline-focused handouts to work for your veterinary clinic today.
 MORE ARTICLES

Managing team members
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Training module: Team responsibilities to increase enrollment in preventive care plans
Ensure all staff members know just what to do to improve client education and generate more interest in wellness packages for pets.
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
Worksheet: Monthly goal-setting for veterinary preventive care plans
Use this tool to set enrollment goals and monitor progress.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Form: Scheduling cheat sheet for veterinary receptionists
Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.
Team training tool: Points on praise
Practice more effective praise to recognize the stars in your veterinary practice.
Schedule right, schedule tight in veterinary practice
Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
 MORE ARTICLES

Managing the money
Ignorance risks financial future
Veterinarians: Don't gamble with your money—take control of it.
Are you ready to earn more in veterinary practice?
The path to higher pay may be fraught with personal challenges. Are you ready?
Ask Shawn: Am I a hospital administrator or a custodian?
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
Determining water consumption in animal care facilities
Q: At our veterinary practice, we're considering the addition of grooming and kennel facilities. First, though, we'd like to know: what should we expect for the clinic's water consumption for each boarded dog?
12 strategies to bust veterinary debt
For many veterinarians, student debt is unavoidable—but multiplying debt doesn't have to be. Use these sensible tips to stop adding to your liabilities and start building your financial security for a brighter future.
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
The end is near if things don't change in the veterinary profession
Look at the numbers and save yourself—your veterinary practice too.
Stop making resolutions: Instead, commit to results when it comes to your veterinary practice
By this time of year, most people's good intentions have fizzled out. To find success, veterinarians need to take a different approach.
 MORE ARTICLES

Managing your time
Worksheet: Monthly goal-setting for veterinary preventive care plans
Use this tool to set enrollment goals and monitor progress.
Training module: Team responsibilities to increase enrollment in preventive care plans
Ensure all staff members know just what to do to improve client education and generate more interest in wellness packages for pets.
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Schedule right, schedule tight in veterinary practice
Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.
Form: Scheduling cheat sheet for veterinary receptionists
Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.
Are you ready to earn more in veterinary practice?
The path to higher pay may be fraught with personal challenges. Are you ready?
The VHMA Files: True confessions of veterinary practice owners
Practice owners speak candidly about what they would like to say to managers.
 MORE ARTICLES

Managing yourself
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
10 ways to be a successful entrepreneur in veterinary medicine
No matter what the endeavor, don't be afraid to listen to your gut and take a leap of faith to achieve veterinary business success.
Why veterinarians should be more like a Louisiana shoeshiner
If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.
Are you ready to earn more in veterinary practice?
The path to higher pay may be fraught with personal challenges. Are you ready?
When struggle meets veterinary success
Florida veterinarian's determination pays off after sacrificing for a better life for her son and a career in veterinary medicine.
The VHMA Files: True confessions of veterinary practice owners
Practice owners speak candidly about what they would like to say to managers.
My veterinary practice owner gives mixed signals
My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
BizQuiz: Are you the bully at work?
Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.
 MORE ARTICLES

Market trends
The dvm360 Five: Episode 12
The Five looks at new flea-product labeling, a shark-wrestling veterinarian, and expert advice on marketing and client communication.
 MORE ARTICLES

Marketing
Live from CVC: A non-awkward way to ask your veterinary clients for a good review
Tell happy pet owners how much your team members appreciate hearing positive feedback.
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
Feline care: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.
Pain prevention: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss pain prevention with clients.
Heartworm disease: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss heartworm disease with clients and promote year-round prevention in dogs and cats.
 MORE ARTICLES

Marketing for managers
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Use code words in veterinary practice
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.
Float strong veterinary recommendations to pet owners
Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.
3 steps for pet nutrition home runs
Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.
Team training tool: Cheat sheet for strong veterinary recommendations
Learn to communicate strong veterinary recommendations that show you care.
Live from CVC: A non-awkward way to ask your veterinary clients for a good review
Tell happy pet owners how much your team members appreciate hearing positive feedback.
Live from CVC: Does your mission motivate your team?
Is there a bleep in your veterinary practice's internal mission statement--and does it motivate you? Business Channel Director Brendan Howard shares one practice's mission statement from Shawn McVey's preconvention seminar, "Hit Your Hospital's 'Refresh' Button: Pathway Planning for a New Future" at CVC Washington D.C.
Leap to the aid of forgotten felines
Consider these tools and advice to make sure cats are represented in your veterinary practice.
Sample scripts: How to respond to cat owners who resist veterinary care
Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.
 MORE ARTICLES

Marketing for techs
Rabies education for pet owners
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Team training tool: Cheat sheet for strong veterinary recommendations
Learn to communicate strong veterinary recommendations that show you care.
Float strong veterinary recommendations to pet owners
Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.
3 steps for pet nutrition home runs
Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.
Cat crisis phone checklist: How veterinary receptionists can help
When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.
Make the first veterinary visit count for cats
Here's how your team can help lock in a lifetime of care for cats.
Conversation tree: Discuss dental care for senior pets
As pets age, their owners may resist dental care, insisting their pets are too old for anesthesia or offering up other myths when they turn down the care you recommend. Consider these tips to explain the value of dental care at every stage of life, including the golden years.
Dig into diet plans for pets
Help your team adapt to change and energize your connection with pet owners.
5-minute drill: Train your veterinary team to write right
Use this advice to write effective marketing materials for veterinary clients.
 MORE ARTICLES

Money matters for techs
An ailing veterinary profession: Your complete resource
This groundbreaking package from the dvm360 team shares new data about veterinarians' finances and strategies and solutions that will make you feel more in control of your future.
What to say when pet owners can't pay for veterinary care
Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.
Form: Understanding your veterinary practice's financial health
It's important to understand the concepts that contribute to financial wellness. Use this quick guide to put your practice on the right path.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Sample script: Asking your veterinary practice owner to open the books
Use this advice on how to talk about the practice's finances with your boss.
Q&A: Veterinary pay freezes
Q: Why are some veterinary practices freezing wages or failing to offer raises?
5 reasons veterinary team members haven't gotten a raise yet
If you're waiting for your raise still, remember that many practice owners are also waiting eagerly to offer you one. Marianne Mallonee, CVPM, encourages you to offer the benefit of the doubt to practice owners who may be playing financial catch-up and consider these reasons for the delay:
Two interactive case studies illustrating the use of pet insurance (Sponsored by VPI)
Move through the rooms of a virtual veterinary practice and follow the workup as a canine emergency case or a feline illness case unfold. Work through each interactive case study and observe how the existence or absence of a pet insurance policy could influence client decisions and alter the case outcome.
Financial figures veterinary team members actually want to know
Gary Glassman, CPA, who spoke at the CVC in Washington, D.C., says receptionists and technicians benefit from being aware these numbers.
 MORE ARTICLES

Office efficiency
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Form: Scheduling cheat sheet for veterinary receptionists
Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.
Schedule right, schedule tight in veterinary practice
Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.
The VHMA Files: Be a fly on the wall
Veterinary managers speak frankly about what they would like to say to practice owners.
Ask Shawn: Am I a hospital administrator or a custodian?
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
Use doorbells to offer peaceful goodbyes during euthanasia
Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.
Veterinary inventory audit plan and tracking spreadsheet
Use these free tools to get a handle on inventory audits and prevent missing merchandise.
5 ways for veterinarians to put 5 free minutes to great use
Even the busiest of DVMs get a break now and then. Here are some tips for filling that coveted downtime—and doing a little something good while you're at it.
 MORE ARTICLES

Other food animal species
Reinfection of herds thought to be immune increases efforts to quell PEDv
Agriculture Secretary Vilsack pledges $26.2 million to aid veterinary effort to combat deadly porcine disease.
FDA's final antimicrobial regulation proposal provides veterinarians more flexibility
Most antimicrobial drugs will no longer be over-the-counter; pharmaceuticals companies have three years to comply.
Video: Cock-a-doodle-DON'T
Devoicing and debeaking are complex veterinary surgical procedures performed on roosters to keep them from making noise and fighting. Dr. Eric Klaphake offers his views on these techniques and how to explain them to clients.
States seek limitations on nontherapeutic antibiotic uses in food animals
Some lawmakers in Minnestota and West Virginia are working on limiting nonmedicacl uses of antimicrobials in food animals.
Federal judge orders FDA to start proceedings over subtherapeutic antibiotic uses
Animal Health Institute says order diverts resources from current stakeholder activity.
Idea Exchange: Shower curtain liners help keep it clean in a mixed-animal practice
Lining the ground helps ease the cleanup of large-animal births or prolapses.
Case-based workups of sheep & goats (Proceedings)
Please note: this calendar is only designed to serve as an aid in designing a herd/flock health program. Adjustments should be made according to specific animals health needs, production goals and climate.
Current thoughts on camelid gastrointestinal parasites (Proceedings)
Parasite infestations in camelid herds frequently cause insidious disease and go unrecognized until an individual animal succumbs to the disease. For this reason, cases of severe parasitism in an individual should lead to a herd investigation of prevalence and management techniques.
Interpreting of blood work in small ruminants (Proceedings)
A complete blood count can be an important extension of the physical examination in ruminants and may be used to suggest certain disease processes when exam findings are vague and is useful for establishing a prognosis in many cases.
 MORE ARTICLES

Patient care for techs
Veterinary team members rescue senior cats
When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.
7 steps to make your veterinary practice comfortable for older pets
Use these tips to ease the pain and strain of a veterinary visit for senior pets.
Prevent accidental medication exposures in pets
Learn about some of the most common accidental medication exposures. Then teach pet owners to avoid these dangers.
Audio: Rehab your patients the right way
An overview of important points to keep in mind when rehabilitating orthopedic patients.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
End fearful visits to your veterinary practice
Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.
DIY veterinary rehabilitation for patients with patella and cruciate injuries
Dr. Wardlaw discusses some therapeutic alternatives to get orthopedic patients comfortably back on their feet.
Customized veterinary care for all life stages
Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.
Important anesthesia monitoring tip for veterinary technicians
Technicians should be present in the moment and utilize all of their senses when monitoring a patient under anesthesia.
 MORE ARTICLES

Patient welfare for techs
Match pets with the right owners
It often takes more than luck to match the right pets and people for a lifetime of love. If you can get involved early, you can save heartache for pets and people.
Pet selection quiz: Make a match
Just for fun, see which matches you'd make to find good fits for pets and their pet parents. Match up these pairs.
The state of veterinary cat care
Take a look to see if your state made the list of longest lifespans for cats.
Dog bite prevention for the littlest pet owners
Keep people—and pets—safe with these quick tips to head off dangerous situations.
Prevent accidental medication exposures in pets
Learn about some of the most common accidental medication exposures. Then teach pet owners to avoid these dangers.
Celebrate World Spay Day
Celebrate World Spay Day with these ideas to reduce pet overpopulation.
Veterinarians lend a hand in horse health
Rural Veterinary Experience Teaching and Service (RVETS) travels to rural communities that rely on horses to survive.
Rural Area Veterinary Services provides care to 8,600 pets
Nonprofit organization travels across the map to treat pets in rural communities.
What to do if you suspect a client is an animal hoarder
Trust your gut and take action if you see red flags.
 MORE ARTICLES

Personal finances for managers
Ignorance risks financial future
Veterinarians: Don't gamble with your money—take control of it.
12 strategies to bust veterinary debt
For many veterinarians, student debt is unavoidable—but multiplying debt doesn't have to be. Use these sensible tips to stop adding to your liabilities and start building your financial security for a brighter future.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Stop making resolutions: Instead, commit to results when it comes to your veterinary practice
By this time of year, most people's good intentions have fizzled out. To find success, veterinarians need to take a different approach.
Battling the debt demon: One veterinarian's quest to survive
The conclusion of a three-part series featuring stories from veterinarians on the front lines of the war on student debt.
Let's solve the profession's problems one crazy idea at a time
Veterinarians, consultants, academics—it seems like everyone is sitting around practice break rooms, CE conferences and state-of-the-profession summits talking about cures for the veterinary profession. So let's talk big ideas. Crazy ideas. This-would-totally-work-in-a-parallel-universe, best-idea-that-came-out-of-a-hotel-bar ideas.
An ailing profession: Money matters
It's time to gain control over your financial health in veterinary practice—and Veterinary Economics is here to help.
An ailing veterinary profession: Your complete resource
This groundbreaking package from the dvm360 team shares new data about veterinarians' finances and strategies and solutions that will make you feel more in control of your future.
AVMA watches new year's resolutions
The organization?s legislative agenda lists bills that may affect its members in a variety of ways.
 MORE ARTICLES

Personnel Management
The dermatology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)
The pain prevention toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)
The toxicology toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.
The tick control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss tick control with clients. (With an educational grant provided by Merck Animal Health)
Life stages: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.
Feline care: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.
Pain prevention: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss pain prevention with clients.
Heartworm disease: The next step
Follow these "next steps" to make sure your veterinary team is prepared to discuss heartworm disease with clients and promote year-round prevention in dogs and cats.
The physical exam toolkit
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to promote preventive care and stress the importance of physical exams to pet owners. (With an educational grant provided by Veterinary Pet Insurance)

 MORE ARTICLES

Practice Finances
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
 MORE ARTICLES

Rabbits
Retail dog, cat, rabbit sales banned in San Diego
Amendment passes unanimously in an effort to thwart 'puppy mill' pet shop suppliers.
Exotic small mammal elective surgery (Proceedings)
Rabbits should be spayed anytime after 5 months of age. When very young, the uterine horns and ovaries are very tiny making identification challenging.
Understanding and managing behavior problems in rabbits (Proceedings)
Educate clients early to monitor for these behavioral changes.
Growth of exotics climbs along with illegal importation problem
The growth of the exotic pets industry brings with it some problems, including illegal imports which raise health concerns.
Practical anatomy and physical examination: Ferrets, rabbits, rodents, and other selected species (Proceedings)
Although the principles of examination and care are universal in all species, familiarity with normal anatomy is essential in recognizing abnormal conditions.
Rabbit calcium metabolism, "bladder sludge," and urolithiasis (Proceedings)
Calcium is the most abundant mineral in the mammalian body, and the major component of bones and teeth.
Exotic companion mammal intubation and anesthesia (Proceedings)
Endotracheal intubation is the placement of a tube that extends from the oral cavity into the trachea.
Critical care for small exotic patients (Proceedings)
Although the principles of critical care are universal in all species, veterinarians face a unique set of challenges when dealing with small mammals.
How I treat gastrointestinal stasis in small herbivores (Proceedings)
Rabbits, chinchillas, and guinea pigs are monogastric, hind-gut fermenters; all have a functional cecum and require a high-fiber diet.
 MORE ARTICLES

Reptiles
Pets & Vets: Sea turtle receives skull surgery at NC State
These photos show how a team of 10 veterinarians successfully completed an experimental skull surgery on a green sea turtle.
Recent Salmonella outbreaks associated with small turtles
Outbreak strains of the bacteria infect 124 people from 27 states, CDC reports.
How to make a turtle "open wide"
A solution for opening turtles' and tortoises' mouths for medication or tube feeding.
Importation of four snake species banned from the United States
National Report — U.S. officials banned the import of four snake species in an effort to protect the Everglades National Park in Florida.
CDC issues warning following new Salmonella outbreak in pet water frogs
Atlanta, Ga. — Officials from the Centers for Disease Control and Prevention are warning consumers and veterinarians to be cautious about buying African dwarf frogs from a California breeding facility.
Today's Daily Dose: Reptile maturity
Learn why preovulatory stasis may be seen in relatively young captive reptiles.
Rattled by a rattler
It's hard to forget your first rattlesnake bite—my intern certainly hasn't.
Clinical aspects of reptile anatomy and physiology (Proceedings)
The Class Reptilia consists of over 6,500 species, but only a few dozen species are likely to be encountered with any regularity in general practice. The diversity within the Class Reptilia necessitates the description of generalities.
Reptile radiology (Proceedings)
Diagnosing disease in reptiles can be a challenge for even the most experienced veterinarian. The clinical signs exhibited by these ectotherms are often subtle and physical findings are seldom pathognomonic.
 MORE ARTICLES

Revenue
Capturing cat clients: A Google+ hangout hosted by dvm360
Watch our archived Hangout with Dr. Susan Little, John Volk and dvm360. (Supported by an educational grant from Zoetis)
7 tips to elevate your veterinary service
Help your team adapt to change and energize your connection with pet owners.
The end is near if things don't change in the veterinary profession
Look at the numbers and save yourself—your veterinary practice too.
Pets aren't getting the dental care they need at your veterinary hospital?
Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.
Make veterinary retail worth your while
Be strategic when you implement retail, or else you'll lose money instead of making it.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
Use a checkup to measure your veterinary practice's health
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
3 bad spending habits of veterinary practice owners and managers
Take charge of these spending problems so you'll have something to celebrate on your 2014 financials.
How veterinary practices rise up after the recession
The economy's looking up—and so should you. It's time to get out of the red and into rebuilding your practice with these tips.
 MORE ARTICLES

Salary, benefits, debt
Who's underpaid in the veterinary practice?
Find out who is "woefully underpaid."
Mizzou veterinary student wins Bayer Excellence in Communication Award
Bayer awards $70,000 to veterinary students at 27 schools.
AAVMC partners with Zoetis for veterinary scholarship program
More than $3.6 million awarded since program?s inception five years ago.
An ailing veterinary profession: Your complete resource
This groundbreaking package from the dvm360 team shares new data about veterinarians' finances and strategies and solutions that will make you feel more in control of your future.
AVMA watches new year's resolutions
The organization?s legislative agenda lists bills that may affect its members in a variety of ways.
Zoetis, AVMF to give 350 veterinary students $2,000 each
Scholarships aim to reward diversity and diverse career paths.
U.S. House veterinary caucus members take opposing stances over government shutdown
Kurt Schrader forfeits pay in light of Congress' failure to pass a budget; Ted Yoho stands with conservatives to defund 'Obamacare.'
Stories from the front lines of the war on veterinary debt
The first of three stories of real veterinarians who are all engaged in the battle.
Graduation levels hold the line
But the total number of new veterinary graduates could jump 18 percent by 2017.
 MORE ARTICLES

Skill builders for techs
Manage your chronic pain in veterinary practice
Pull the thorn out of the lion's paw and learn to manage your chronic pain in practice.
Phone skills: How to attract cat owners when they call your practice
Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.
Developing narrative competency in the veterinary field
Find out how to record thorough, accurate medical histories that tell the stories of your pet patients.
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Vacation turned veterinary adventure
My Australian vacation took an amazing turn when I flew into the perfect opportunity to help pets in need.
New column: Veterinary technician moving up
Add your advice for a technician who's transitioning to a position with more management responsibility
Do more, earn more
Ready for a raise? Consider these six surefire steps to increase your value to your veterinary practice.
Anesthetic monitoring savvy
Understanding and interpreting data from a multi-parameter monitor is paramount to a successful anesthetic experience in veterinary practice. Consider this advice to understand these vital values and explore what to do when you encounter abnormalities.
Fit to practice: 8 ways to eat healthy when life is hectic
Stop unwrapping your meals. Learn how to eat better to feel better—even when your schedule is swamped.
 MORE ARTICLES

Small mammals
Secure your stethoscope for hands-free monitoring
A way to make sure your stethoscope stays out of the way during anesthetic monitoring.
PMI Nutrition International issues voluntary recall of exotic pet foods
PMI Nutrition International initiated a voluntary recall of four varieties of its LabDiet and Mazuri feed products.
Idea Exchange: How to make a tourniquet for exotic patients
A helpful tip for ferrets, guinea pigs, small reptiles, and birds.
Common diseases of ferrets (Proceedings)
While insulinomas are rarely cured, most affected ferrets can be reasonably controlled and will often live months to years following diagnosis.
Guinea pig wellness (Proceedings)
Guinea pigs belong to the family Cavidae. Four digits on the forepaw and three digits on the hindpaw characterize Cavidae. Guinea pigs originate from the high planes of South America therefore they tolerate cold better than heat.
Chinchilla wellness (Proceedings)
The chinchilla (Chinchilla lanigera) is a small rodent originating from the Andes Mountains of South America. Chinchillas have been trapped to near extinction in their native countries.
Recognizing and managing pain in small mammals (Proceedings)
Physiologic "stress" response to pain.
Common surgical procedures in small mammals (Proceedings)
When a pet is sick clients will often do some research and find that diet and environment is incorrect. Many times they make those changes just prior to their visit and report to you only the recent diet and environment. It is up to you and your staff to find out what the real situation is that the patient has been in prior to the visit.
Sugar gliders wellness (Proceedings)
Sugar Gliders (Petaurus breviceps = tight rope walker, short head) are one of the newest additions to the world of fad pets. Published information on Sugar Gliders is sparse, but more is coming available as we continue to see them as pets/patients.
 MORE ARTICLES

Staff pay
The VHMA Files: Results from the 2013 Compensation and Benefits Survey
Get the inside scoop on veterinary practice managers' pay and benefits.
An ailing profession: Veterinary team pay
Veterinary team pay has been largely stagnant, with signs of recovery across positions and a growing demand for technicians.
An ailing profession: Money matters
It's time to gain control over your financial health in veterinary practice—and Veterinary Economics is here to help.
Build your veterinary practice and earn more
Help your veterinary practice grow and help more clients and pets, and you can ultimately earn more yourself.
Veterinary employees: Exempt or non-exempt? That is the question!
Moving top-performing veterinary employees from hourly to salaried positions isn't always a win-win situation.
The boss snips away at our pay
I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?
3 bad spending habits of veterinary practice owners and managers
Take charge of these spending problems so you'll have something to celebrate on your 2014 financials.
How veterinary practices rise up after the recession
The economy's looking up—and so should you. It's time to get out of the red and into rebuilding your practice with these tips.
Post-recession: Is it time for veterinary practices to match 401(k) contributions again?
Q. We stopped matching 401(k) contributions when the recession rolled in, but employees are asking when we're going to start up again. What are the pluses to matching contributions?
 MORE ARTICLES

Student news
Va.-Md. veterinary school reports increase in diversity
College actively recruiting minorities, men to join veterinary student body.
Pets and Vets: Animal health news state by state
A look at the world of animal health from Alabama to Oregon
Trustees approve expansion of Veterinary Medical Center at Ohio State
Board votes to allow $13.8 million construction project to move forward.
CSU names Melinda Frye associate dean of vet school
Frye first woman to attain position at Colorado State University; veterinary student body currently 80 percent female.
No new veterinary program for University of Arizona—yet
State Senate votes against appropriations amendment to fund new state program.
Mizzou veterinary student wins Bayer Excellence in Communication Award
Bayer awards $70,000 to veterinary students at 27 schools.
AAVMC partners with Zoetis for veterinary scholarship program
More than $3.6 million awarded since program?s inception five years ago.
Parasitology, public health expert to lead Ross' One Health Center
Dr. Arve Lee Willingham to coordinate research among university's medical institutions.
Ohio State poised to launch $30 mil. expansion of VMC
Dean looks to break ground on 'desperately' needed facility by year's end.
 MORE ARTICLES

Students flash
Veterinarians don't always have to put on a brave face
Compassion fatigue and burnout are high in the veterinary profession. It's time to stand up and support one another.
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
Canine patient dies in fire at UC-Davis Veterinary Medical Teaching Hospital
No other animals were harmed in the fire, but three hospital staffers were treated for minor injuries.
Blog: Policy future looks bright with new generation of veterinary students
Boots on the ground makes a big difference in Congress.
Dr. Glen Hoffsis named as Lincoln Memorial College of Veterinary Medicine's new dean
Hoffsis to start in July; school to open in August.
Veterinary Innovation Challenge looks to students for entrepreneurship, creative ideas
Competition will award $10,000 to team with winning business proposal.
Missouri offers online master's degree for veterinarians, technicians
Biomedical sciences program designed for working professionals.
Debunking 20/20: The real truth about veterinary medicine
How to tackle your clients' questions in the wake of ABC's news report.
Bayer offers scholarships for effective client communication
Veterinary students could win $2,500; $5,000 goes to national winner.
 MORE ARTICLES

Survival skills
Sample veterinarian personal finance budget
Got budget? Most of us don't. But veterinarians are smart--too smart to ignore this vital tool to take charge of their and their families? future.
Conquering compassion fatigue in the veterinary profession
Rationing empathy and other emotional energies can be a job in itself—but learning to listen to yourself is key.
Sample script: Discussing palliative care