Tips and strategies that help veterinary technicians build strong bonds with clients - dvm360
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Working with clients - technicians
Source: FIRSTLINE

When veterinary clients diss their dogs

June 1, 2013

Q: Sometimes when we mention a pet needs to lose weight, clients blame the animals. How do we keep these conversations positive?

Source: DVM360 MAGAZINE

Q&A: The importance of a personal veterinary-client-patient relationship

June 1, 2013

Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential.

Source: FIRSTLINE

Take the sting out of a diabetes diagnosis at your veterinary practice

June 1, 2013

Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.

Source: VETERINARY ECONOMICS

Bring new life to parasite prevention

May 1, 2013

Your preventive pitch may be perfect, but some new veterinary client education tools could press more pet owners to do the right thing and keep up with your recommendations.

Source: VETERINARY ECONOMICS

Take a breath

May 1, 2013

This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted.

Source: VETERINARY ECONOMICS

Catching kittens early

May 1, 2013

Denise Tumblin offers tips to give your kitten wellness plans some traction with veterinary clients.

Source: FIRSTLINE

Sample script: 3 responses to veterinary clients who resist vaccines

May 1, 2013

Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:

Source: VETERINARY ECONOMICS

The power of words in veterinary medicine

May 1, 2013

A cancer diagnosis had become as common as a urinary tract infection. I had forgotten the impact of a poor prognosis.

Source: DVM360 MAGAZINE

Welcome to a veterinarian's crazy town

May 1, 2013

Population: My veterinary clients.

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