Team communication strategies for veterinary technicians - dvm360
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Team conflict for techs
Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage?

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: VETERINARY ECONOMICS

Ending team animosity at your veterinary practice

November 1, 2013

When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.

Source: FIRSTLINE

An ode to smartphones at the veterinary clinic

September 1, 2013

How can you handle smartphones in your veterinary clinic? Plus, a poem to help employees remember to keep their phone away.

Source: FIRSTLINE

I'm fed up with the manager at my veterinary clinic

September 1, 2013

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

Source: FIRSTLINE

Sample conversation tree: Taking your concerns to the boss

September 1, 2013

To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:

Source: FIRSTLINE

Live from CVC: How technicians can take charge of workflow management

August 27, 2013

Huddle up and go over the day's schedule at your veterinary hospital.

Source: FIRSTLINE

Ticked at a texting veterinary team member

July 1, 2013

Q: A team member hangs out in the kennel area on her phone and spends all her work time texting her boyfriend and Facebooking with friends. Some of the other team members and I end up working harder to pick up the slack. How can I tell the manager without sounding like I'm tattling?—Tempted to tattle

Source: FIRSTLINE

How I survived a demanding boss

July 1, 2013

Have an awful boss at your veterinary practice? Learn how Rachael Simmons dealt with hers.

Source: VETERINARY ECONOMICS

Shy and quiet—or toxic veterinary team member?

July 1, 2013

Dr. Michael Paul weighs in on how to handle a not-too-friendly team member.

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