Source: FIRSTLINE
 September 1, 2011
Oct. 9-15 is National Veterinary Technician Week. How will you celebrate?
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Source: FIRSTLINE
August 28, 2011
Firstline Live in Kansas City presenter Marianne Mallonee says that, in the interest of saving time, avoiding—or at least delaying—conflict can be a smart idea.
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Source: FIRSTLINE
May 7, 2011
CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.
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Source: FIRSTLINE
April 1, 2011
By:Portia Stewart
Get a grip: 3 ways to avoid losing your cool
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Source: FIRSTLINE
April 1, 2011
By:Portia Stewart
Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.
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Source: FIRSTLINE
March 23, 2011
Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.
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Source: VETERINARY ECONOMICS
 March 16, 2011
Gossip can strengthen relationships at your veterinary practice ... or tear them apart. Do you know when to talk and when to stay silent?
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Source: FIRSTLINE
March 1, 2011
By:Marianne Mallonee
A positive practice environment makes you—and patients and clients—feel happy, cozy, and right at home. Here's how to ramp up the good vibes.
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Source: VETERINARY ECONOMICS
February 1, 2011
Getting your team involved is an important step in educating clients about parasites. Closing your doors for a few hours might be the best way to initiate this training.
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